Norway Job Openings
Capgemini
Service Now Consultant
Oslo
FULL TIME
August 30, 2024
Due to significant growth created by an ever-increasing client demand, we are looking to further bolster our group of Service Now Experts. You will be a part of the Capgemini Cloud & Edge Projects and Consulting Practice that is primarily responsible for providing client centric Public & Private Cloud, End User productivity and service integration solutions. It provides a variety of client services, which range from initial strategic advice right through to project delivery & implementation.
The role
In this role you can expect to:
- Work closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
- Assists Service Now Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
- Responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on Service Now Platform
- Assist or drive design workshops across projects to work with other IT streams to improve the platform adoption and user experience of Service Now
- Ability to prepare prototypes in demo instances for proposed solutions
- Analyzing Service Now releases and upgrades and how it impacts the current features and applications in use
- Design and architect Service Now CMDB, discovery jobs, and automation workflows and flow using Service Now Orchestrator
- Create Service Now reports and dashboards
- Support with Pre-Sales activities and respondning to RFP’s and RFI’s
-
Help and support Junior Consultants to grow within the Service Now area
- Have several years of technical and functional experience with ITIL Service Management processes
- Have several years of experience designing, developing, testing, implementing and maintaining Service Now platform and integrations
- Service Now Certified System Administrator
- Additional Service Now suite certifications is a plus
- Exceptional interpersonal, communication, facilitation and influencing skills
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Have strong supplier management skills to help provide direction and ensure quality of services
- Experience in managing an application, Agile/Scrum skills, ITIL Practitioner
- Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, Power Point, Share Point, Project, Visio.
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
- Experience in designing/developing/configuring architecture for Service Now modules/features as a minimum (ITSM, ITOM, HR, SAM, ITBM, CSM, FSM, Sec Ops, GRC, Orchestration)
- Experience within Multi Service Provider (MSP) solutioning based on Service Now
- Understanding of the key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JSON, SOAP
- General Understanding of Database technologies such as SQL, My SQL, Oracle
- Experience in planning and execution of Service Now upgrades
- ITIL Certified
- Knowledge in Norweigan and a valid working permit for Norway are required
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