Service Now consultant

The role
In this role you can expect to:

• Work closely with customers to research, design, develop and deliver innovative solutions to improve their business processes
• Assists Service Now Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
• Responsible for the overall design of the application and enable innovative solutions to drive process automation across IT Services on Service Now Platform
• Assist or drive design workshops across projects to work with other IT streams to improve the platform adoption and user experience of Service Now
• Ability to prepare prototypes in demo instances for proposed solutions
• Analyzing Service Now releases and upgrades and how it impacts the current features and applications in use
• Design and architect Service Now CMDB, discovery jobs, and automation workflows and flow using Service Now Orchestrator
• Create Service Now reports and dashboards
• Support with Pre-Sales activities and respondning to RFP’s and RFI’s
• Help and support Junior Consultants to grow within the Service Now area

Qualifications

• Have several years of technical and functional experience with ITIL Service Management processes
• Have several years of experience designing, developing, testing, implementing and maintaining Service Now platform and integrations
• Service Now Certified System Administrator
• Additional Service Now suite certifications is a plus
• Exceptional interpersonal, communication, facilitation and influencing skills
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Have strong supplier management skills to help provide direction and ensure quality of services
• Experience in managing an application, Agile/Scrum skills, ITIL Practitioner
• Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, Power Point, Share Point, Project, Visio.
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
• Experience in designing/developing/configuring architecture for Service Now modules/features as a minimum (ITSM, ITOM, HR, SAM, ITBM, CSM, FSM, Sec Ops, GRC, Orchestration)
• Experience within Multi Service Provider (MSP) solutioning based on Service Now
• Understanding of the key technologies relevant to the Service Now integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, JSON, SOAP
• General Understanding of Database technologies such as SQL, My SQL, Oracle
• Experience in planning and execution of Service Now upgrades
• ITIL Certified
• Knowledge in Norweigan and a valid working permit for Norway are required