Spare Parts Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

We are now looking for a Spare Part Coordinator to join our team. The preferred location for the position is Moss, Norway


Your responsibilities

• Act as customer contact for spare parts quotations, orders, deliveries, and non-conformities
• Act as a link between the customer and the various departments involved in the spare parts delivery process
• Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements
• Ensure the highest level of quality and response time for quotes and orders
• Actively follow up quotes with customers before they expire providing feedback to sales teams
• Actively follow up the order book with the sales team
• Actively follow up orders to keep on-time-delivery KPI
• Proactively propose ideas to speed up deliveries
• Maintain and develop knowledge of customer-specific solutions and needs
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers
• Maintain and develop knowledge of customer-specific solutions and needs
• Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions
• Negotiation of process and agreement on the delivery date with the customer
• Processing of spare part orders including material disposition, shipment preparation and complete documentation
• Commercial Order Processing including verification of commercial terms and conditions, as well as the issuing of invoices and credit notes
• Support clarification of tax, insurance, export, customs, forwarding and financing matters for spare part orders in cooperation with the responsible departments Accounting, Finances and Import/Export

Our requirements

• Experience in customer service, both internal and external.
• Experience in working in an international environment is seen as a benefit
• Parts coordination management-related experience would be considered as advantageous.
• The ability to work as part of an effective team and collaborate with stakeholders.
• The ability to work independently within a team.
• Solution-orientated mindset with a proactive approach to problem-solving.
• Excellent communication skills, fluency in the English language, both verbal and written
• Open and willing to adapt to change within a dynamic organization.
• IT proficient, particularly within Microsoft Office Suite.
• Experience in SAP is desirable but not essential.

Contact and next steps
We hope to hear from you before the application deadline 15th of September 2024, through submitting your application through our careers portal. We aim to keep you updated on the process all the way.

Last application date: 15/09/2024

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.