Technical Account Manager

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This position reports to

Engineering Manager

Your role and responsibilities

We are looking for the next Technical Account Manager for Tjeldbergodden. The Technical Account Manager is responsible for maintaining customer relationship and ensuring customer satisfaction by providing technical support before, during and after delivery. Ensuring the technical development of the system, assisting sales, projects, and client in the choice of technical solutions, and evolution strategy for the complete system. The Technical Account Manager is responsible for following the technical development of the system, assisting sales, projects, and client in the choice of technical solutions, and evolution strategy for the complete system. Main Tasks: • Overall technical responsibility on Tjeldbergodden • Serve as the lead point of contact for all technical issues, alongside Service Desk • Build and maintain strong, long-lasting client relationship • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Communicate client technical needs and demands to ABB • Assist with challenging client requests or issue escalations as needed • Communicate the progress of monthly/quarterly initiatives to internal and external stake-holders • Identify opportunities to grow business with existing client • Assist in finding resources for projects and modifications • Responsible for maintaining the Tjeldbergodden test system located at the ABB premises in Bergen. Sales: • Member of Account Team according to Automation Brownfield Sales matrix • Provide sales with technical input, with focus on assuring that choices are optimal for the system, and according to current evolution strategies • Performing technical QA in sales within service, operation, and modifications • Responsible for regular site meetings Operation: • Maintain overview and knowledge of the plant's operations technology • Contribute to maintain plant Integrity, uptime and provide technology specific input for optimal life cycle planning of the plant assets • Technical support and Quality assurance in projects • Helping to resolve problems and follow up Service Desk Incidents and Field Alerts • Site responsible for Serv IS and CMDB (Install base database) • Assist customer in planning of system patches and other Cyber Security operations • Responsible for Tjeldbergodden simulator and ensuring that the simulator is up to date

Qualifications for the role

• Master/Bachelor/Technician in Automation or relevant discipline
• Good knowledge of automation with background from the oil and gas industry
• Good knowledge of ABB’s control system 800x A and Harmony
• Good knowledge of site standards and regulations
• Good writing and verbally fluency in Norwegian and English
• Independent, sociable and cooperative
• Enjoy working in team, and at times in a hectic environment
• Ability to work in a structured and targeted way with focus to reach good results
• Ability and a desire for professional development

More about us

We offer: • Technical and personal challenges in a positive and innovative environment • An experienced team that will share knowledge, support, and give feedback • Varied and challenging work tasks • Opportunity for personal and technical development The position will be located in ABB Bergen. For any questions regarding the position please contact: Espen Talhaug, 980 73 268. Please apply latest by the 29th of September, 2024. ABB is a supplier of critical infrastructure. Personnel safety is therefore important to ABB and our customers. In collaboration with Meditor, ABB in Norway conducts background checks on candidates who receive offers of employment. This is to ensure compliance with ABB’s guidelines for recruitment and personnel safety, as well as compliance with legal requirements related to trade sanctions. Candidates will be asked to provide relevant information. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory