Shangri-La Barr Al Jissah Resort & Spa
Muscat, Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas

Job Summary:
The Accounts Receivables Supervisor at Shangri-La Barr Al Jissah is responsible for managing the collection and processing of outstanding payments for the property. The role ensures timely and accurate recording of accounts receivable transactions, compliance with company policies, and effective communication with internal departments and external clients. This position is key to maintaining healthy cash flow and fostering strong relationships while adhering to financial regulations.

Key Responsibilities

Oversee the daily processing of accounts receivables transactions, including invoicing, collection, and posting of payments.
Ensure that all invoices are prepared and submitted to clients in a timely and accurate manner.
Follow up on overdue accounts and ensure timely collection of outstanding amounts.
Maintain accurate and up-to-date records of all customer accounts.
Investigate and resolve discrepancies or issues related to customer payments or outstanding balances.
Reconcile customer statements and review aging reports regularly.
Prepare and analyze aging reports, highlighting high-risk accounts for senior management review.
Coordinate monthly, quarterly, and yearly closing activities related to accounts receivable.
Perform regular reconciliations of accounts receivable sub-ledgers to the general ledger.
Serve as the primary point of contact for clients regarding payment inquiries, disputes, and collections.
Work closely with internal departments (e.g., Sales, Front Office, Events) to resolve billing issues and ensure client satisfaction.
Develop and maintain strong relationships with clients to promote timely payment.
Ensure all accounts receivable activities are in compliance with company policies and applicable financial regulations.
Monitor and evaluate credit limits, payment terms, and financial risks associated with clients.
Implement and follow the hotel’s credit policy, escalating unresolved issues to the Finance Manager or Director of Finance.

What we are Looking For

At least 3-5 years of experience in accounts receivable, with 1-2 years in a supervisory role, preferably within the hospitality industry.
Experience in dealing with high-profile clients and complex billing structures.
Proficient in accounting software and Microsoft Excel (experience with Opera, Sun Systems, or similar financial software is an advantage).
Excellent Microsoft Office skills.