Oman Job Openings

DHL Express

Customer Facing IT Project and Program Analyst

FULL TIME

September 4, 2024

(24008ZX)
Oman | Full-time | Permanent | Flexible Working Times

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
YOUR TASKS:
  • Ensure all new Electronic Shipping Solution and/or new releases which are tested and signed-off are rolled out in a timely manner.

  • e Commerce customer onboarding on solutions that meet the customer requirements

  • Ensure all requests and issues are logged in the Service Desk and Global change control policies are followed.

  • Maintaining asset management, security policies and agreed standard operating environment

  • Ensure ESS country KPI(s) are achieved and provide reporting analysis

  • Able to communicate well with people on all levels, different backgrounds and cultures.
  • Able to lead and manage projects, keep relevant stakeholder updated.
YOUR PROFILE:
  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
  • Experience in implementing and supporting Customer integration solutions, electronic shipping solutions and other business related projects.
  • Experience in e Commerce project lead roles
  • Strong technical and analytical skills with knowledge on API (XML, JSON, REST), EDI and integration solutions
  • Good communications and presentation skills.
  • Customer facing and end-user focused.
  • Creative problem solving skills and an ability to work conceptually.
  • Able to achieve results through influencing others.
  • Team, Vendor and project management skills
  • 3 years of experience in customer solution delivery and API/EDI technologies and related field.
We look forward to receiving your application!
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Posting Legal Entity DHL Worldwide Express & Company LLC


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