Role : Senior Technical Application Specialist
Location: Ruwi, Oman
Company: Reputed Bank
Key Roles & Responsibilities:

• Technical Skills & Leadership:
• Participates in early stages of the project to understand and capture requirements from the technical prospective.
• Ensures proper business requirement alignment throughout the project phases.
• Work as a technical lead to ensure proper implementation of the project from the technical aspects.
• Serve as a technical leader and mentor for the project and support teams, providing guidance and expertise in application and system related matters.
• Lead technical discussions, making informed decisions to ensure project success and system efficiency.
• Oversee the development and maintenance of technical documentation, including system architecture diagrams, design specifications, and configuration guides.
• Facilitate knowledge sharing and technical training sessions for team members to enhance their skills and knowledge base.
• Provide strategic input on technology selection and implementation to align with business goals.
• Experience with most enterprise applications relevant to the CBO’s operations or financial industry (e.g., ERP systems, CRM software), and providing in-depth support and optimization.
• Proficiency in operating systems such as Windows, Linux and Unix, with the ability to manage and optimize OS performance.
• Proficiency in understanding database concepts with different technologies (Oracle, MS SQL).
• Proficiency in understanding programming languages such as .Net, Python, C#, C++.
• Familiarity with ITIL or other IT service management frameworks, enhancing service delivery and support processes.
• Familiarity with Dev Ops practices and tools, supporting continuous integration and delivery.
• Experience with API technologies including RESTful and SOAP APIs, for integrating applications and systems.
• Strong leadership and team management skills, fostering a collaborative and productive work environment.
• Serve as the primary technical authority, providing in-depth expertise in application architecture, system integration, and performance optimization.
• Lead the design and implementation of complex technical solutions, ensuring they meet business requirements and adhere to industry best practices.
• Troubleshoot and resolve complex technical issues, leveraging deep knowledge of software development, networking, and system administration.
• Mentor and coach team members on advanced technical concepts, fostering continuous learning and professional growth.
• Collaborate with other technical leaders to align on technology strategies and drive innovation within the organization.
• Stay abreast of emerging technologies and assess their potential impact on the company’s technical landscape.
• Project Support:
• Provide specialized technical support for ongoing projects, ensuring timely resolution of issues and adherence to project timelines.
• Experience in project management and agile methodologies is a must, enabling effective project delivery and team collaboration.
• Participate in project planning, offering technical insights and recommendations to optimize project outcomes.
• Configure, customize, and optimize applications according to project specifications and business requirements.
• Conduct comprehensive testing and quality assurance to ensure project deliverables meet high standards.
• Collaborate with project managers, developers, and other stakeholders to understand project requirements and deliver solutions that align with business needs.
• To insure delivery of document configurations, processes, and procedures related to project work to ensure seamless knowledge transfer and project continuity.
• Participate in after-action reviews to identify lessons learned and improve future project/support processes, fostering a culture of continuous improvement.

Daily Application/System Support:

• Assist the in-house application support team by taking on daily support activities for other applications and systems, providing timely and effective troubleshooting and resolution of issues.
• Perform regular maintenance and updates to applications and systems, ensuring they operate at optimal performance and security levels.
• Develop and maintain comprehensive documentation for application/system configurations, processes, and procedures, ensuring clarity and accessibility.
• Provide training and guidance to end-users and in-house support staff, enhancing their ability to utilize and support applications effectively.
• Ability to work independently and manage time effectively to meet both project and support deadlines.
• Assist in the evaluation and implementation of new applications and software solutions, ensuring they align with business needs and objectives.
• Provide backup support for in-house team members during peak times or absences, ensuring continuity of service and support.
• Lead technical initiatives, driving innovation and ensuring the team’s adherence to technical standards and best practices.
• Engage in professional development activities to stay current with emerging technologies and industry trends, contributing to the overall growth and success of the team.
• Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively.

Collaboration and Communication:

• Act as a liaison between the outsourced team and in-house team, ensuring alignment and effective communication across all levels of the organization.
• Provide regular updates to management on project progress, support activities, and any potential risks or issues.
• Stay updated with industry trends and best practices, proactively recommending and implementing improvements to enhance system performance and project outcomes.
• Foster a collaborative environment, encouraging open communication and teamwork.
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.

Compliance and Security:

• Ensure compliance with CBO policies and industry regulations in all project-related and support activities, maintaining the highest standards of data integrity and security.
• Implement and adhere to robust security protocols to protect sensitive data and systems from potential threats.
• Stay informed about emerging security threats and industry regulations, adapting strategies and practices accordingly.
• Understanding of cybersecurity principles and practices, protecting systems and data from potential threats.

Experiences & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 7 years proven experience as a Technical Application Specialist or similar role, with a balance of project and support experience​. BANKING EXPERIENCE IS A MUST.
• Certifications in relevant technologies or applications, demonstrating a commitment to professional development and expertise.
• Project Management Professional (PMP) certification is an added value.

Job Type: Full-time