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MTBC
Client Engagement Manager
Rāwalpindi
FULL TIME
November 19, 2024
Job Profile
- Establish clear retention goals and process milestones for the client and employees towards work.
- Assist customers as needed with setting up and navigating platforms with a product or service
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Ensure compliance with information security responsibilities specific to your job role.
Tools / Skills
- Good English communication skills.
- MS Excel
- MS Power Point
Additional Information
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