MTBC

Client Engagement Manager

Rāwalpindi

FULL TIME

November 19, 2024

Department: CONTACT CENTER Experience: 1 Year Deadline: December 31, 2024Location: Rawalpindi, Pakistan
Job Profile
  • Establish clear retention goals and process milestones for the client and employees towards work.
  • Assist customers as needed with setting up and navigating platforms with a product or service
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Ensure compliance with information security responsibilities specific to your job role.
Tools / Skills
  • Good English communication skills.
  • MS Excel
  • MS Power Point


Additional Information
Total Position(s)
3 Positions
Gender
Does not matter
Minimum Education
Intermediate/A-Level
Degree Title
Intermediate/A-Level
Shift
Evening
Nature of Job
Work From Office
New Job Alerts
Flora Food Group

Assistant Manager – Financial Reporting & Controls

Karāchi

November 20, 2024

View Job Description
ACE Money Transfer

Talent Acquisition Specialist

Khāriān

FULL TIME

November 20, 2024

View Job Description
Osome BPO

Regional Sales Manager

Islamabad

FULL TIME

November 20, 2024

View Job Description
House of Business Machines Private Limited

Sales Officer Lahore & Islamabad

Islamabad

FULL TIME

November 20, 2024

View Job Description
Pakistan TECh Recruiter

Video Designer

Lahore

FULL TIME

November 20, 2024

View Job Description
Aga Khan Health Service, Pakistan

Lady Health Visitor

Chitrāl

November 20, 2024

View Job Description
Looking for similar job?
GroupM

Senior Manager Strategy & Client Services

Lahore

FULL TIME

October 16, 2024

View Job Description
S&P Global

Associate, Credit Client Support

Islamabad

October 1, 2024

View Job Description
Standard Chartered

Associate, Client Delivery

Karāchi

October 10, 2024

View Job Description
Standard Chartered

Head of Audit for Pakistan, Islamic Banking and Client Coverage (AME & EA)

Karāchi

October 10, 2024

View Job Description
Sovereign Express Trade

Client Accountant Manager

Rāwalpindi

FULL TIME

September 27, 2024

View Job Description
Hiring Pakistan

Pick and Drop Service Driver for Female Clients

Karāchi

FULL TIME

October 9, 2024

View Job Description
See What’s New: MTBC Job Opportunities
MTBC

Learning & Development Specialist - IT

Rāwalpindi

FULL TIME

November 19, 2024

View Job Description
MTBC

Software Developer

Rāwalpindi

FULL TIME

November 15, 2024

View Job Description
MTBC

Devops Engineer

Rāwalpindi

FULL TIME

November 15, 2024

View Job Description
MTBC

SQA Engineer

Rāwalpindi

FULL TIME

November 15, 2024

View Job Description
MTBC

Knowledge Management Specialist

Rāwalpindi

FULL TIME

November 15, 2024

View Job Description
View More Jobs by MTBC
New Job Alerts
Flora Food Group

Assistant Manager – Financial Reporting & Controls

Karāchi

November 20, 2024

View Job Description
ACE Money Transfer

Talent Acquisition Specialist

Khāriān

FULL TIME

November 20, 2024

View Job Description
Osome BPO

Regional Sales Manager

Islamabad

FULL TIME

November 20, 2024

View Job Description
House of Business Machines Private Limited

Sales Officer Lahore & Islamabad

Islamabad

FULL TIME

November 20, 2024

View Job Description
Pakistan TECh Recruiter

Video Designer

Lahore

FULL TIME

November 20, 2024

View Job Description
Aga Khan Health Service, Pakistan

Lady Health Visitor

Chitrāl

November 20, 2024

View Job Description