• Establish clear retention goals and process milestones for the client and employees towards work.
• Assist customers as needed with setting up and navigating platforms with a product or service
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
• Optimize existing processes within the company and actively enhance all Customer Success initiatives.
• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Ensure compliance with information security responsibilities specific to your job role.

Tools / Skills