Position: Digital Marketing Call Center Representative
Location: CCA 23, 2nd Floor, DHA Phase 8, Ex Park View, Lahore, Pakistan
Salary Range: 20,000 - 35,000 PKR per month
Employment Type: Full-time (Night Shift)
Timings: (7PM to 4AM)
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Requirements and skills

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

How to Apply:
Interested candidates should send their CV, cover letter, and portfolio to . Please include hr@rdwdtec.com"Digital Marketing Call Center Representative'' Application" in the subject line.
Job Type: Full-time
Pay: Rs20,000.00 - Rs35,000.00 per month