Pakistan Job Openings
ACT INTERNATIONAL
Helpline/Referral Operator
Peshāwar
October 29, 2024
- Bachelor's degree in psychology, social work, or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Experience in customer service or call center operations is an asset.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
Job Description:
The helpline operators will be responsible for the following tasks:
- Receiving incoming calls from survivors of violence and their families, as well as from concerned citizens, and assessing the nature of the call.
- Transferring calls to the appropriate psychologists based on the caller's needs and the severity of the situation.
- Maintaining confidentiality and safeguarding the privacy of the callers at all times.
- Providing emotional support to the callers, including active listening and empathy.
- Documenting calls and maintaining accurate records, as per the guidelines provided by the helpline management.
- Providing regular feedback to the helpline management on any issues or challenges faced during the calls.
- Attending training and development sessions to enhance their skills and knowledge on violence against women and psychological support.
- Adhering to the ethical guidelines and code of conduct set by the helpline management.
New Job Alerts
Meeras By Nilofer Shahid
Office boy
Lahore
FULL TIME & PART TIME
November 7, 2024
View Job DescriptionPakistan Facilities Management (Pvt.) Ltd
Procurement Executive
Islamabad
FULL TIME
November 7, 2024
View Job DescriptionLaar Humanitarian Development Programme (LHDP)
Request for Quotation – for the Construction 30 Climate Resilient Demo Latrines
November 7, 2024
View Job DescriptionVisionary Merger
Junior Content Writer
Lahore
FULL TIME & CONTRACT
November 7, 2024
View Job DescriptionLooking for similar job?
Asianet-Pakistan Pvt. Ltd
Female Computer Operator
Karāchi
FULL TIME
August 30, 2024
View Job Description
Asianet-Pakistan Pvt. Ltd
Female Data Entry Operator
Karāchi
FULL TIME
August 30, 2024
View Job Description
Pakistan Beverage Limited (Pepsi Cola Franchise)
Effluent Treatment Plant Operator
Karāchi
FULL TIME
August 27, 2024
View Job Description
New Job Alerts
Meeras By Nilofer Shahid
Office boy
Lahore
FULL TIME & PART TIME
November 7, 2024
View Job DescriptionPakistan Facilities Management (Pvt.) Ltd
Procurement Executive
Islamabad
FULL TIME
November 7, 2024
View Job DescriptionLaar Humanitarian Development Programme (LHDP)
Request for Quotation – for the Construction 30 Climate Resilient Demo Latrines
November 7, 2024
View Job DescriptionVisionary Merger
Junior Content Writer
Lahore
FULL TIME & CONTRACT
November 7, 2024
View Job Description