Pakistan Job Openings
ACT INTERNATIONAL
Helpline/Referral Operator
Peshāwar
October 29, 2024
- Bachelor's degree in psychology, social work, or a related field.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Experience in customer service or call center operations is an asset.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
Job Description:
The helpline operators will be responsible for the following tasks:
- Receiving incoming calls from survivors of violence and their families, as well as from concerned citizens, and assessing the nature of the call.
- Transferring calls to the appropriate psychologists based on the caller's needs and the severity of the situation.
- Maintaining confidentiality and safeguarding the privacy of the callers at all times.
- Providing emotional support to the callers, including active listening and empathy.
- Documenting calls and maintaining accurate records, as per the guidelines provided by the helpline management.
- Providing regular feedback to the helpline management on any issues or challenges faced during the calls.
- Attending training and development sessions to enhance their skills and knowledge on violence against women and psychological support.
- Adhering to the ethical guidelines and code of conduct set by the helpline management.
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