Job Overview
ibex. is seeking a female with proficiency in Pashto language and a distinct Urdu accent.Job Description

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation

Job Specification

• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Excellent communication skills and good command on Pashto and Urdu languages
• Graduate or above

Perks & Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
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• 05Number of Vacancies
• 08Working Hours
• Karachi Location
• Rotational Job Shift

Office Locations

• Karachi

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan Phone 021 111 874 874
Job Type: Full-time
Pay: Up to Rs36,000.00 per month