Company Description
“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• 
  Ensure all pre-orders are aligned with customer requests and delivery

schedules.

• Coordinate with internal teams and vendors to confirm accurate order

placement and delivery timelines.

• Proactively track and follow up on deliveries to ensure timely fulfillment.
• Communicate any potential delays or issues to customers and internal teams.
• Build and maintain strong relationships with vendors, ensuring timely payments

and smooth coordination.

• Monitor vendor performance, including delivery accuracy, quality, and

adherence to agreed terms.

• Work closely with the finance team to clear vendor payments promptly, ensuring

no disruptions in the supply chain.

• Proactively work with customers and vendors to prevent cancellations by

offering alternatives or solutions where possible.

• Implement strategies to minimize order cancellations and improve fulfillment

rates.

• Conduct follow-up calls and emails with customers to gather feedback and

improve their experience.

• Handle customer complaints or issues and resolve them efficiently.
• Continuously work to enhance the overall post-order experience, ensuring high

levels of customer satisfaction.

• Maintain accurate records of customer orders, invoicing, and delivery statuses.
• Generate reports on order processing, customer satisfaction, and vendor

performance to identify areas for improvement.

• Develop and implement SOPs to streamline the order and delivery processes.
• Create procedures to prevent operational glitches, ensuring smooth customer

and vendor interactions.

• Ensure all customer and vendor communication is primarily conducted via email

to maintain a clear record of all interactions.

• Follow up promptly on all inquiries and issues, ensuring effective

communication throughout the order lifecycle.

• End-to-end ownership of the clientele.