Job Description This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
DUTIES AND RESPONSIBILITIES: 1.
Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2.
Identify the needs of client and find solution to it.
3.
Answering inbound calls, converting them to leads, and later to towing jobs.
WORKING CONDITIONS: 1.
Remote 2.
Shift-based — in a Call Center that works 24/7.
3.
Pacific Time Zone Requirements 1.
Computer Specifications Minimum Intel Specs Processor: Core i7 8th generation (and above) Core i5 10th generation (and above) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Minimum AMD Specs Processor: AMD Ryzen 5,7,9 (Minimum series 3600) RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory Macintosh Specs Processor: Core i7/ i5 / M1/ M2 RAM: Minimum of 12 GB Storage: 128 GB SSD or higher Graphics: 2 GB graphics memory 2.
Main Internet Speed Requirement Jitter: below 10ms Latency: below 160ms Upload: more than 25mbps Download more than 40 mbps Using internet speedtest: Vo IP Speed Test | 8x8 // Aircall's Vo IP Speed Test | Aircall // Vo IP Speed Test: Check Your Network Reliability (getvoip.com) 3.
Power Backup A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc.
(UPS is not enough) 4.
Internet Backup (Secondary internet) Jitter: below 10ms Latency: below 160ms Upload: minimum of 25mbps Download: minimum of 25mbps Power and Internet Backup is a MUST.
Requirements TECHNICAL & PHYSICAL REQUIREMENTS: 1.
High speed and stable internet connection 2.
A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements.
Sorry, but you won't be able to proceed with your application.
3.
Super important — a quiet place to work, without any background noises 4.
Power back up and internet back up is a MUST.