We have been solving facility maintenance problems for more than 20 years. Our long-lasting relationships with our clients have generated a reputation of respect and extend to more than 8,000 stores over 50 national brands. We pride ourselves on listening to client concerns, from store employees all the way up to the executive level.
Primary job responsibilities include:

• Client relationship management by building and maintaining strong relationships with key client contacts.
• Understand clients' facility management needs and objectives while serving as the primary point of contact for client inquiries and concerns.
• Service delivery oversight while coordinating and monitoring the delivery of facility maintenance services.
• Ensure that service quality meets or exceeds client expectations by collaboration with an operational team to resolve any service issues promptly.
• Review and manage facility maintenance quotes and make sure we adherence to terms.
• Provide updates for clients on open work orders.
• Communicate effectively with internal teams to ensure alignment on client needs.
• Proactively address issues and challenges that may arise during service delivery.
• Implement corrective actions and solutions to ensure client satisfaction.
• Exhibits strong situational awareness to de-escalate issues with the customer.
• Organization is a must in this position.
• Working effectively with all team members to deliver our best on every job.

Qualifications:

• Proven experience in customer satisfaction, preferably in facility management or related industries.
• Self-motivated and results oriented.
• Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
• Experience working across business units to leverage resources and capabilities to accomplish clint goals.
• Ability to work in an entrepreneurial environment and at the same time work as part of a team.

Education/Experience

• College degree required with 5 years’ experience in the customer service field.
• Property Management: 4+ years
• Customer Service
• Construction environment (preferred)

Benefits:

• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Remote position
• Bonuses

Job Type: Full-time
Pay: $40,000.00 - $43,500.00 per year
Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Property Management: 3 years (Preferred)

Work Location: Remote