Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as an Associate Engineer, Technical Service , you will complete a 30-day extensive classroom and on-the-job training conducted by our process experts and leaders. The program will cover functions on HVAC (Heating Ventilation, Air Condition) systems and our main product, the Sensi Wi Fi Thermostat. After the training program, you will be part of a high-performing, dynamic, and customer-focused Customer Service and Technical Support team.
In this capacity, you will have the opportunity to demonstrate your technical proficiency and skills in providing excellent customer service to Copeland customers. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
As an Associate Engineer, Technical Service, you will:

• Handle level 1 technical calls.
• Assess existing systems and user needs to analyze the proper course of action.
• Improve client references by writing and maintaining documentation.
• Maintain a log.
• Attend training, workshops, seminars, and focus group discussions with the team.
• Work within defined Copeland operational and employee goals by contributing to other projects, if needed.

Who You Are:
You are an adaptable person who is skilled at technical analysis and quick to absorb new knowledge. You have strong analytical skills to troubleshoot technical issues and enthusiasm for solving issues. You are a proactive self-starter who takes ownership of tasks within your scope of support. You can proficiently communicate ideas, collaborate, and efficiently work with people across any level.
Required Education, Experience, & Skills:

• College Graduate with a Bachelor’s degree in any 4-year course.

• 1+ years in customer support/help desk environment is a plus.

• Flexible work schedule with 40+ hours as business needs dictate

• Ability to work individually or in a team environment

• Meets the required performance levels in Quality Assurance Audits

• Skilled in Microsoft Office Tools

• Ability to communicate effectively

• Exceptional written and verbal communication skills

• Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.

• Must be able to effectively and independently function while maintaining a positive energy