JOB SUMMARY
Order Management Supervisor / Customer Service Manager will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.
· Act as helpdesk and support CPFI customers (external or internal) in terms of answering inquiries or complaints related to train schedules, finished goods availability, purchase/sales order status, etc.
· Support inquiries and complaints by providing effective monitoring from acknowledgement of concerns up to its closure with the best resolution given.
· Act as center of all information with the aim to help, assist, educate and as well as coach or offer options to customer to ensure that all needs are met and satisfied.
· Responsible for reaching the customer for any foreseen concern that will or may arise.
· Coordinate the requirements of the customer to the concerned departments specially Sales, Supply Chain Logistics and Business Units.
· Works closely with Corporate Quality Assurance and BU Quality Assurance for all related issues in quality among others.
· Ensure that an excellent standard of service and high level of customer satisfaction is maintained.
Qualifications:
· Candidate must possess at least a Bachelor's/College Degree. With Managerial experience of at least 3 years. Willing to travel to Vis Min.
· Willing to work at Pinagbuhatan, Pasig
Century Pacific Food, Inc. was incorporated and registered with the Philippine Securities and Exchange Commission (SEC) on October 25, 2013. The Company is primarily engaged in the business of buying and selling, processing, canning and packaging, and manufacturing all kinds of food and food products, such as but not limited to fish, seafood, and other marine products, cattle, hog, and other animals and animal products, fruits, vegetables, and other agricultural crops and produce of land, including by-products thereof.
Popular brands are Century Tuna, 555, Argentina, Coco Mama, Angel, Birch Tree, Blue Bay, Fresca, Hunts (under license from Conagra Brands), Ligo, Shanghai, Swift, Wow, Uncheese , Unmeat and etc.
Work Remotely

• No

Job Type: Full-time
Benefits:

• Health insurance
• Life insurance

Schedule:

• Day shift

Education:

• Bachelor's (Required)