Responsibilities:
· Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
· Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
· Deal with guest requests to ensure a comfortable and pleasant stay.
· Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible
· Administer all routes of reservations to ensure that room bookings are made and recorded accurately
· Ensure that all reservations and cancellations are processed efficiently
· Maintains waiting list and coordinates seating when on a waiting list
· Report any maintenance, breakage or cleanliness problems to the Restaurant Manager
· Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required
· Open the door for each guest, greet him or her upon entering and assist guests when on a waiting list
· Escort guests, as soon as possible, to appropriate table and informs guests of their names
· Presents open menus to guests and offers assistance if necessary
· Notify Restaurant Manager if any guest that is perceived to be unhappy
· Bid farewell to guests as they leave
· Ensure everything was satisfactory and invite guests to return
· Ensure all menu boards are clean
· Performs shift change and/or closing duties
· Answers telephone within two rings and transfers calls or answers questions accordingly
· Receive payment by cash, credit cards, vouchers, or automatic debits
· Record customer orders into the POS System, ensuring each and every request is fully and accurately entered
· Issue receipts, refunds, credits, or change due to customers
· Notify management of all customer and POS System issues.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
· Maintain clean and orderly checkout areas
· Answer customers' questions, and provide information on procedures or policies
· Read OS slip correctly to ensure that all orders are complete
· Know by heart and follow the company’s standard operation procedures
· Keep the Restaurant Supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
· Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position
· Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
· At all times provides a favorable image of Rue Bourbon aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor
Deliverables:
· Reports every day to the Restaurant Supervisor at the start and end of shift
· Clock in and out of the store using the company’s timekeeping system daily
· Participates in the regular operations meeting and report any updates or issues encountered
· Attend meetings/trainings as require by management
Job Type: Full-time
Benefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)