Trainer

Cebu City

1. Assigns appropriate pre-study work, as defined by client and Individual training organization.
2. Consistently and thoroughly completes required tracking and reporting tasks.
3. Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.).
4. Conducting outlier, Vitality and ad hoc client/process related trainings.
5. Support service levels by being productive whenever required
6. Training the new and old team members on SOPs
7. Collaborating with teams for creating and designing of new training content
8. Monitor calls on Soft Skills, Process & Compliance Parameters.
9. Provide Coaching & Feedback to enhance agent performance.
10. Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans.
11. Keep the Floor advisors updated on new process changes/updates, improvement initiatives.

Customer Service

Training