Join our team as we work each and every moment to deliver the most important package of someone’s day. At Fed Ex, you’ll be a part of a team that helps make the world more connected by enabling global commerce which helps business prosper, communities flourish and people thrive. Through personal and professional support, development and opportunity, we foster a culture where people deliver exceptional experiences and outstanding service.

As a Clearance Broker you will work closely with Customs to enable our on-time clearance and delivery. You will ensure checks and processes are completed that result in timely and effective processing of transactions and legal and regulatory compliance. In this position efficient, courteous and professional communication and taking ownership of issues / requirements are key to the role. You will be responsible for:

• Preparing customs entry documentation based on paperwork supplied with the shipment.

• Checking if all customs documentation is completed correctly.

• Contacting clients by email to provide any missing or unclear information necessary to allow customs clearance.

• Ensure the correct identification and accurate input of shipment information into appropriate systems.

• Produce and validate customs data and paperwork to support the achievement of regulatory and internal compliance standards and to ensure timely clearance.

• Ensuring accuracy within a fast-paced goal orientated environment

The ideal candidate will have:

• Fluent in German (B2 – C1) and English (B1-B2)
• Team player with a can-do attitude.
• Customer focused with excellent communication skills.
• Attention to detail and able to work to tight deadlines.
• Task orientated with good time management.
• Good analytical and problem-solving skills.
• Able to make independent decisions based on expertise.
• Good Computer skills including Microsoft Office.
• Willing to develop in a multinational/multicultural environment
• Experience in customer service would be an asset

What we offer:

• Great working atmosphere.
• An extensive benefits package.
• Personal and professional development opportunities.
• A wide array of formal training and on the job learning opportunities.
• Tuition assistance
• Fed Ex is one of the most admired companies and trusted brands year after year
• In joining Fed Ex, every team member commits to our Purple Promise — to make every Fed Ex experience outstanding—for the customer and for our fellow team members.

Being a part of Fed Ex means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

Fed Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.