Poland Job Openings

Axalta Coat. Sys. Poland

Dutch Customer Service Representative

Łódź

FULL TIME

August 5, 2024

Job Description:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing in

We are currently looking for a Dutch Customer Service & Sales Support Specialist to join us at our facility in Łódź.

Are you a detail-oriented, proactive problem-solver who enjoys working in a team environment? We are seeking a highly motivated individual to join our team as a Customer Service and Sales Support Specialist.. In this role, you will be responsible for managing and supporting our customers and internal partners, processing orders and customer inquiries, and ensuring on-time deliveries.

Key responsibilities:
  • Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business.
    Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues

  • Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model
  • Interacts with a broader network of Internal Axalta Partners to ensure that the customers’ requirements are understood, and commitments are met.
  • Receives and processes all types of customer orders including complex orders.
    Responsible for inquiry & order handling process from beginning to end

  • Processes customer complaints and returns according to the Complaint Management process and return policies. Can identify the need for extra information to enable a thorough complaint analysis.
  • Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
  • Follows desk procedures/policies in compliance with QS 9000, ISO, and/or other Quality System requirements.
  • Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
  • Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines
  • Performs limited Master Data entries related to: Materials, Transfer pricing, customer prices, Customer Data.
  • Understands cash collection process e.g., credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
  • Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
  • Supports Sales by providing detailed input/reports on sales volumes by account.

Requirements:
  • Language skills: Native or proficiency in Dutch and fluent in English. French desirable.
  • Computer knowledge: Proficient in Word and Excel. Good knowledge of SAP is preferable.
  • Open-minded person, communicative and customer-focused.
  • Experience in a similar role or customer-centric position is highly appreciated
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.


Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.


New Job Alerts
SentinelOne

Enterprise Sales Representative (Poland)

November 15, 2024

View Job Description
Dürr Poland Sp. z o.o

Specjalista/-tka ds. administracji

Radom

November 15, 2024

View Job Description
UPS Poland

Agent Celny

Ożarowice

FULL TIME

November 15, 2024

View Job Description
audika_Poland

Rejestratorka medyczna (Warszawa)

PART TIME & CONTRACT

November 15, 2024

View Job Description
Dürr Poland Sp. z o.o

Młodszy specjalista ds. administracji zakupowej (Junior Purchasing Administration Specialist)

Radom

November 15, 2024

View Job Description
Looking for similar job?
UPS Poland

CIS Administrator with Dutch

Łódź

FULL TIME

August 8, 2024

View Job Description
Genpact

System Support Engineer – Domain Trainee – Dutch – Remote Poland

Wrocław

FULL TIME

August 29, 2024

View Job Description
Genpact

System Support Engineer – Domain Trainee – Dutch – Remote Poland

Wrocław

FULL TIME

August 29, 2024

View Job Description
Heineken International B.V.

Collections Specialist with Dutch

Kraków

FULL TIME

September 18, 2024

View Job Description
UPS Poland

CIS Administrator with Dutch

Łódź

FULL TIME

November 8, 2024

View Job Description
Majorel Poland

Online Advertising Campaign Optimiser - Fluent Dutch

Kraków

August 21, 2024

View Job Description
See What’s New: Axalta Coat. Sys. Poland Job Opportunities
Axalta Coat. Sys. Poland

Dutch Customer Service and Sales Support Specialist

Łódź

FULL TIME

November 11, 2024

View Job Description
Axalta Coat. Sys. Poland

Terenowy specjalista techniczny - Polska Centralna

FULL TIME

November 8, 2024

View Job Description
Axalta Coat. Sys. Poland

Terenowy specjalista techniczny - Polska Centralna

FULL TIME

November 8, 2024

View Job Description
Axalta Coat. Sys. Poland

Training & Site Administrator German Speaker

FULL TIME

October 24, 2024

View Job Description
Axalta Coat. Sys. Poland

Commercial Transportation, Marine and Aviation Product Manager EMEA

FULL TIME

October 21, 2024

View Job Description
View More Jobs by Axalta Coat. Sys. Poland
New Job Alerts
SentinelOne

Enterprise Sales Representative (Poland)

November 15, 2024

View Job Description
Dürr Poland Sp. z o.o

Specjalista/-tka ds. administracji

Radom

November 15, 2024

View Job Description
UPS Poland

Agent Celny

Ożarowice

FULL TIME

November 15, 2024

View Job Description
audika_Poland

Rejestratorka medyczna (Warszawa)

PART TIME & CONTRACT

November 15, 2024

View Job Description
Dürr Poland Sp. z o.o

Młodszy specjalista ds. administracji zakupowej (Junior Purchasing Administration Specialist)

Radom

November 15, 2024

View Job Description