Poland Job Openings
Heineken International B.V.
Collections Specialist with Dutch
Kraków
FULL TIME
September 18, 2024
Your responsibilities would include:
- monitoring customer accounts and detecting overdue payments. Collecting and analyzing data for a selected payment/debt history. Reaching out to customers to discuss their debts.
- owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
- acting as a Business Partner to Op Cos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
- working collaboratively with other HGSS teams ( Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
- managing customer relationship accounts and ensure a high level of service is provided at all times
- handling incoming and outgoing calls with customers-Identifies held orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
- supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with Op Co, HGSS and in line with HEINEKEN’s standards.
- regularly updating the Team Leader about developments and progress of collections opportunities and issues
- driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
- ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate.
- maintaining complete and up to date process documentation.
- Dutch level C1
- English level B2
- at least 1 years of experience in OTC Collection area
- experience in accounting background & expertise
- strong customer focus
- Collection expirience
- HORECA customers
- ability to deal with resistance
- understanding of end2end Order to Cash process-Business knowledge
- written and verbal communication skills
- experience in multi-national environment (incl. Shared Services Centers)
- negotiation skills.
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