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  Act as first point of contact for allocated customers/ manage ad hoc & on demand engagement
• Proactively inform customer on shipment status and exceptions
• Handle customer requests regards to various topics (engages with additional stakeholders where required)
• Implement new customers, products, lines, services based on Ocean Product
• Together with Business Development, co-create and update SOP documentation required to secure effective Operations services
• Accept and process customer orders in CEVA systems
• Pass on leads to Business Development team (new lanes / business opportunities, etc.)
• Handle customer inquiries, quotations and cooperation with Pricing and Business Development team, local RFQ – farming
• Contact with other stations and forwarding required instructions
• Take and handle any customer complains, solve customer complains or assign tasks to other functions
• Reporting to customer accordingly with customer requirements

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  Minimum 1 year experience in ocean transportation
• Ability to coordinate, plan and monitor ocean projects at national level
• Ability to build long term relations with customers
• Strong background in process design and execution
• Going extra mile in understanding and meeting customer needs and expectations

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  Interesting, independent job in global organization with multiple development opportunities,
• Friendly work atmosphere & market competitive package (private medical care, life insurance)