Poland Job Openings
WorkFusion
Senior Automation Support Engineer (Warsaw, Poland)
FULL TIME
August 27, 2024
The ideal candidate should have a balanced mix between programming/technical skills, solution design and customer facing skills. This is a dynamic role which involves supporting robots on stack of Machine Learning, OCR and Java/Groovy code within Work Fusion platform. Supporting Robotic Process Automation presents many technical challenges in the areas of machine learning, large-scale data processing, as well as satisfying complex business rules. We are looking for a seasoned Java developer/experienced supporter with good troubleshooting skills for customer support tickets and triage in 24x7 environment. Candidate will be trained and certified by WF Automation Academy as RPA/AI/Platform developer/Architect. Candidate will work extensively with Work Fusion (WF) Robotic Process Automation (RPA) and Automation Intelligence (AI): Java support, troubleshooting, performance analysis and bug fix of Business Processes of On-Premise and Cloud customers.
Utilized technologies/tools/methods:
JAVA is the main for the position and the rest is Selenium, REST, API, Windows Server, Linux/RHEL, SQL Server, Bash/Shell, AWS S3 Storage, Docker, ELK Stack, Nexus, Apache Tomcat, Mesos, Marathon, Zoo Keeper, Rabbit MQ, Tableau, KANBAN/ITIL, Atlassian JIRA/Confluence.
Key responsibilities
- Dig into and troubleshoot customer issues
- Implement and successfully support customers in their Work Fusion implementation and deployment activities as a part of a dedicated support team
- Closely and effectively communicate with customers and partners during support and delivery issues
- Analyze, understand, and document the business processes and their packaging/deployment steps in detail where required
- Support existing processes and implement change requirements as part of a structured change control process
- Support the customer’s RPA, AI/ML technical infrastructure and delivery platform
- Use problem solving skills for issues that arise in day-to-day running of RPA processes and provide timely responses and solutions as required; Design, develop, troubleshoot, debug, evaluate, and modify RPA solutions
Qualifications/Experience
- 5+ years of Java development
- 2+ years of experience in building automation frameworks and configuring RPA tools
- Good knowledge of Computer Science fundamentals
- Experience in various communication protocols (HTTP, SOAP, REST)
- Proficient in both Linux and Windows environments
- Experience in System Engineering is preferred.
- Good communication skills
- Fluent written and spoken English
- Excellent Customer Service skills
- Strong sense of urgency and ownership when dealing with customer issue
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