Poland Job Openings

Husky Technologies

Team Leader Service Poland (m/f/d)

FULL TIME

October 10, 2024

At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky Technologies TM team!

Job Description
In this role you will be primarily responsible to lead and coordinate with the service technicians for achieving as well as maintaining the committed metrics. You should effectively lead the team of approx. seven members, to ensure customer service excellence and mentor technicians as trusted advisors. The members are mainly located in Poland. Team members located in Israel will be as well part of the team. You will operate from home office, ideally located in Warsaw region, with administrative support from our European headquarters in Luxembourg. The role will demand regular travel to our customers located in Poland. You will report to the Regional Service Manager located in France.
Responsibilities:

Lead and develop the service technicians.
Scheduling of workload & travel arrangements for service assignments balancing region and territory needs.
Ensure technicians have appropriate tools and resources prior to starting job.
Ensure technicians are receiving support from internal teams as required.
Follow-up on service reports, expense & service report costing.
Data Maintenance of service tools such as Baan LN.
Securing purchase orders and warranty pre-approvals when required.
Tracking of outstanding issues and escalation to RSM, Product Quality and/or Sales as appropriate.
Assist RSM with managing Sales & Customers expectations of service.
Arrange the delivery of centralized tool supply as required.

Qualification:

Post-Secondary Education or equivalent work experience.
Minimum 3 years' experience in a technical field or environment.
Minimum 3 years customer service experience.
Strong Project and time management skills.
Ability to demonstrate empathy to customer needs.
Customer oriented problem solving.
Flexibility to adapt to changing situations and cultures.
Strong judgment and decision making skills.
Excellent communication and team work.
Strong organizational and computer skills (MS office, Baan LN).
Basic understanding of Injection Molding Machines, Molds and Auxiliaries
Fluent Polish, and advanced in English communication (written and oral).

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