About the team:

At Uber, we ignite opportunity by setting the world in motion. We tackle big challenges to help drivers, riders, delivery partners, and eaters in over 10,000 cities worldwide. We welcome people from all backgrounds who seek the chance to build a future where everything moves independently. If you're curious, passionate, and collaborative, join us as we move the world forward together.

Uber Eats launched in Portugal in November 2017 and quickly became the most downloaded food delivery app. Today, we operate in 100+ cities, working with 7,000+ restaurants and stores, delivering the best of the city right when customers need it. This is your chance to be part of our rapidly growing team!

We are offering an exciting internship opportunity as a Junior Merchant Onboarding Specialist, where you'll help streamline our processes, onboard new merchants, and drive their success on Uber Eats.

By joining our team, you will play a critical role in ensuring that merchants get off to a great start, optimize the onboarding process, setting up their account properly, ensuring they are educated, while generating engagement with our tools like ads and offers.

What Will You Do:

• Merchant Onboarding: Support the onboarding process for new restaurant and store partners by ensuring timely setup, accurate menu uploads, and clear communication.
• Optimization & Engagement: Help merchants optimize their menus, pricing, and photo coverage to enhance the customer experience. Drive engagement through promotional tools like ads and offers.
• Training & Support: Schedule and conduct activation and training calls to ensure merchants understand how to use the platform and are equipped to succeed.
• Data Tracking: Use internal tracking tools to monitor the onboarding progress, merchant performance, and identify any areas for improvement.
• Collaboration: Work closely with the sales team to ensure a smooth transition from sales to onboarding and ensure that merchants are fully supported during their ELC phase.
• Process Improvement: Identify inefficiencies in the current onboarding process and propose improvements to enhance speed and quality, driving better merchant performance.

Basic Qualifications:

• Enrolled in a Bachelor's or Master's in a business, marketing, communications, or a related field. degree program for the full duration of the internship
• Available to start on 3rd February 2025 and work full-time for 6 months
• Work authorisation in Portugal- No visa sponsorship is available for internships
• Language Proficiency: Portugues [Native], Fluent English.
• Graduation Timeline: Summer 2025
• Strong organizational and communication skills, both written and verbal.
• Proficiency in MS Office or Google Suite (Word, Excel, Slides/Power Point).

Preferred Qualifications:

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Self-starter with a proactive attitude and attention to detail.
• Previous sales or customer service experience is a plus
• Familiarity with CRM tools (e.g., Salesforce) or project management tools is advantageous.
• Knowledge of the food delivery industry.
• Interest in digital marketing, particularly related to ads and promotions.

What We Offer:

• Hands-on experience working with a dynamic and diverse team.
• Exposure to the fast-growing food delivery industry.
• Opportunity to learn and develop new skills in onboarding, sales, and merchant engagement.
• A collaborative and fun working environment where your contributions are valued.

If you are passionate about helping businesses succeed and want to be part of Uber Eats' growth in Portugal, apply now and join us in building the future of food delivery!