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Inspired
Admissions and Communications Officer
Cascais
FULL TIME
November 6, 2024
The College has fast established a reputation for excellence in Portugal and is set to become one of the most highly prized education schools not only in Portugal but beyond. Its location in one of the most prized districts in Portugal together with its unrivalled facilities and outstanding staff has led to it’s remarkable growth in its student roll to 704 students this year (a growth of 55% from the previous year).
The College will launch its new boarding provision in 2024. Facilities include provision for up to 50 pupils, all situated within the College walls on a campus above the main secondary building with stunning views of the Sintra mountains and the Atlantic coast. Boarders and boarding staff will have access to the school facilities including a 25m swimming pool, tennis and padel courts, gyms, basketball courts, dance and music facilities and 5G astroturf for multiple sports including football and rugby.
This is an exciting time to join the team as we are designing our growth roadmap and new staff will be able to actively participate in this project.
While this is an organisation committed to academic excellence, we believe that this is only possible if we are also committed to the personal and professional growth of our staff.
To join our team, for an immediate start (green receipts contract) we are looking for an Admissions and Communications Assistant.
• Welcome and Inquiry Management: Serve as the primary contact for new and prospective parents, addressing initial inquiries and providing a welcoming experience.
- School Tours: Conduct or arrange tours with Senior Leadership Team members or current students, ensuring a positive impression of the school.
- Documentation Review and Assignment: Process initial documentation and assign families to an Admissions Officer.
- Open Days and Events: Coordinate Open Days and other promotional activities, working closely with the marketing team to generate inquiries.
- Lead Follow-up: Re-engage cold and withdrawn leads to maximize conversions
• Welcome Information: Prepare and distribute welcome packets with essential information for new families.
- Orientation and Onboarding: Organize new parent orientation, ensuring smooth integration into the school community.
- Support Services: Collaborate with the transportation office, uniform shop, IT department, and after-school programs to provide families with up-to-date information.
- Settling-In Check-Ins: Conduct follow-up calls to check on new families' integration, connecting them with existing families in their area and students in similar age groups.
• Retention and Engagement: Plan retention activities, including induction and transition events.
- Parent Engagement: Organize year-group coffee mornings and maintain open communication with parents throughout the year.
- Feedback and Resolution: Act as the initial contact for feedback and issues, coordinating with faculty to resolve concerns.
- Community Events: Arrange events that encourage parent involvement and foster a sense of community.
- Re-enrollment Process: Facilitate the re-enrollment process, collaborating with the Parent Advisory Group to drive retention.
• Communication: Respond to inquiries within 24 hours, handling all email, telephone, and voicemail communication promptly.
- Front of House Presence: Be available during peak times to interact with parents in person.
- Student Data: Maintain accurate student records on the school's database (i SAMS).
- Professional, efficient, logical and well organised and committed to achieving outstanding student outcomes.
- Excellent administrative skills, i.e., solid knowledge of general office procedures, proven front desk handling skills, experience in responding to routine letters and emails.
- A positive attitude and approach to change and development.
- Ability to relate to and empathise with pupils and to develop trusting and respectful relationships with them.
- Respect for confidentiality of information concerning individual pupils and ability to use discretion in circumstances of disclosure.
- Confidence with use of ICT.
- A continuous improvement mindset.
- High school certificates or equivalent
- 2-3 years of experience in a similar school role or relevant customer service field
- Familiarity with the UK educational system
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