About us

"Arval was founded in 1989 and is part of the BNP Paribas Group. For 30 years now, we have been offering our clients and drivers the best solutions to meet the challenges of today and the future. Each day, over 7,500 employees in 30 countries dedicate themselves to making our clients' trips and journeys as seamless and sustainable as possible, regardless of their field - from multinationals to self-employed and private individuals, whatever mobility solution they need and whatever stage of their lives they are at. We also keep a close eye on social developments in terms of mobility: new technologies, fleet electrification, stricter regulations, the role of cars in towns and cities, evolution from ownership to use, the emergence of the circular economy, the need for environmental protection, etc."

We are looking even more at the world of tomorrow and are committed to the future. It is not the final destination that counts, but the journey. And your time at Arval will undoubtedly be one of the most beautiful journeys you make. Working at Arval means evolving all the time. It is about making the most of your talents and developing on a personal and professional level. Already know what you wish to achieve? We shall be pleased to help.

Interested?

Arval Flex Account Manager - 2024 (M/F) Miraflores

Objectives

To enhance our service in the Arval Flex product, Arval Portugal is hiring an Arval Flex Account Manager.

This person will report directly to your Arval Flex Team Leader and Sales Director.

Responsibilities

The Arval Flex Account Manager aims at the following:

Being the central point of contact for any Arval Flex needs;

Being a key member of the team in supporting internal (sales) and external (customer) requests and/or needs.

Your day-to-day activities

The Arval Flex Account Manager is responsible for the following activities:

The aims at the following:

• Providing support and accompaniment to the commercial area, namely, when necessary, help with proposals for clients and prospects;

• Clarifying internal and external queries;

• Requesting or sending Credit, KYC and Contracts to prospects;

• Requesting the creation of new NAC (Customers, prospects, drivers).

Managing all ARVAL FLEX vehicles in the system (Dynamos):

• Drawing up proposals for the acquisition of vehicles for the ARVAL FLEX fleet;

• Placing orders with Arval for vehicles for the ARVAL FLEX;

• Putting new vehicles into Production in the system for ARVAL FLEX rentals;

• Booking and initiating rental contracts;

• Issuing and sending rental documentation to both the partner and the customer;

• Extending or bringing forward rental vehicles;

• Closing contracts (Settlement);

• Invoicing rentals after closing contracts (see if there are any additional charges, such as damages, fuel, etc.);

• Managing the different 'statuses' of ARVAL FLEX vehicles (on hire, in the workshop, etc.);

• Placing the vehicles in the system as ready for hire, once we have the OK from the operational partner;

• Managing the process of carrying out the ITV and renewing the Insurance Certificate.

Administrative control across the ARVAL FLEX product:

• Completion and control of files / maps relating to the activity such as:

• Cost control

• Pipeline and pre-bookings

• Occurrences

• KPI

• Sending DUA or other occasional documentation to Clients and/or Partners;

• Issue Credit or Debit Notes to Customers and/or Partners when necessary;

• Check and approve / decline Partner invoices;

• Check with Partner timings for vehicle repairs, when they are ready so that we can make new rentals;

• Together with Remarketing, carry out the Damage Analysis at the End of the ARVAL FLEX Contract;

• Send the Client an e-mail with a Link and document proving the damage to the rented vehicle and that we will charge them at the end of the ARVAL FLEX contract.

Broadcast all relevant information about the ARVAL FLEX, thus giving the product transversal visibility through:

• Marketing campaigns;

• Fleet information;

• News and other points of interest.

Ensuring the correct application of Arval's KYC and Financial Security policies in the management of customer relations.

Your profile

• Degree (will be valued in Management, Marketing or Engineering);
• At least 2 years of working experience;
• Fluent in English;
• Intermediate knowledge of Excel and Office tools;
• Knowledge of the automotive sector with a strong appetite for mobility-related topics is a plus;
• Customer focus, open, curious, enthusiastic, open and collaborative style;
• Teamwork, active listening, highly motivated;
• Ability to push projects over the finish line with sound planning and persistent execution;
• Strong communication skills.

Our offer

• You will be part of a highly motivated and well-structured team.
• You will have at your disposal a dynamic, organized and customer-oriented working environment, which you will be able to organize with a good degree of autonomy.
• You will be working in a department with a high pace of work, transformation and constant evolution.

The Mission is important, but so is the team and the workplace!

Get aboard!

Interested? Do you think you match this description, as well as having the necessary skills? Do you have lots of energy and good mood? So you're who we're looking for... Apply today!

If you are not contacted within 3 weeks, your application has not been selected.

Job ID 48314970