DESCRIÇÃO
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills.
Role Details

• Review, classify and/or remove content according to client guidelines, using specific tools and channels;
• Understand and remain updated on changing client policies and guidelines;
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team;
• Serve as an advocate for the user community;
• Participate in process improvement initiatives that improve quality and efficiency of work;
• Participate in continuous training programs and workgroup discussions for optimal development in the role;
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.

Basic Qualifications/Skills Needed:

• French, Spanish or Italian level C1 or above
• English level B2 or above
• Strong coping, emotional resilience, and stress-management skills;
• Excellent comprehension, communication, and good English skills;
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies;
• Strong attention to detail;
• Comfort synthesizing and analyzing information from multiple streams;
• Strong critical thinking and decision-making skills;
• Deep familiarity and passion for the internet, internet platforms, and internet culture;
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported;
• Ability to work well individually and as part of a team;
• Ability to work differing rotations/shifts and non-standard work hours;
• Flexibility in meeting changing business needs in a fast-paced environment;
• Commitment to quality, efficiency, and effectiveness;
• Previous business process outsourcing, customer service, or content moderation experience is a plus;
• Valid Work Permit;
• Completed Compulsory Education (Minimum required);
• Having over 18 years of age;
• Availability to work in rotative shifts, on weekends and holidays.

All candidates must be legally residing in Portugal
What we offer:

• Fixed term employment contract, with the possibility of renewal;
• Integration in a solid and prestigious multinational company, leader in its sector;
• Possibility of joining a dynamic team with a high potential.

Tipo de oferta: Período Integral, Temporário or Contrato de trabalho e termo certo
Duração do contrato: 48 meses
Pagamento: 1 000,00€ - 1 500,00€ por mês
Benefícios:

• Cartão/Ticket refeição
• Seguro saúde
• Subsídio de transporte

Horário de trabalho:

• Turno de 8 horas

Remuneração suplementar:

• Adicional nocturno
• Bónus de performance
• Bónus trimestral
• Décimo terceiro salário
• Hora extra
• Subsídio de Natal

Requisito de idioma flexível:

• Português Não Necessário

Prazo de candidatura: 23/09/2024
Data de início prevista: 25/09/2024