• Remote Customer Service: Providing customer service and support via phone, email and web including:
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and in response to a fast-paced volume of higher complex inquiries
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Order Management with SAP, Customer Management with Salesforce

• At least 3 years of experience in a similar role, including customer management and order management.
• Proven experience in a call center or similar environment, capable of handling a high volume of fast-paced inquiries.
• Excellent technical skills, including proficiency in Excel, SAP, and Salesforce.
• Bachelor's degree preferred but not required.
• Fluency in Portuguese and Spanish, with intermediate proficiency in English.
• Excellent interpersonal skills, with strong communication, problem-solving abilities, and persistence in handling multiple client issues.
• Experience in the pharmaceutical or medical device industry is a plus.

• Competitive salary
• Comprehensive benefits package
• Training and continuous development; Be part of a high performing leader in ophthalmology company with a lot of opportunities to further develop your professional career.
• International exposure
• Open, friendly and collaborative culture