Portugal Job Openings
Recruit4Work S.L.
Dutch/Flemish Customer Care
September 19, 2024
Your role
For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for Handling inbound calls, outbound calls and administrative tasks.
Daily tasks
Calls are always with priority.
To provide customer service:
- Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.
- Registering and logging into the website
- Change of personal data
- Orders did not arrive
- The client paid but did not receive cheques
- Request for fiscal certificates for taxes
To be the connection between the regions, cleaning companies, and costumers.
Requirements
- Fluent in Dutch or Flemish (oral and written)
- Proficient in English
- Experience with CRM systems & MS Office
- PC skills and very good written skills
- Diploma of Secondary Education
- Contact center experience is an asset
- Persuasiveness
- Customer orientation
- Communication
- Effective listening
- Analytical thinking
- Continuous learning
- Emotional competences:
- Positive thinking
- Self-motivation
- Self-confidence
- Quality of work
- Flexibility
- Sales ability
- Result-orientation
- Multitasking
- Paid training
- Fun, people-oriented call center
- Market-based basic salary
- Growth opportunities
- Relocation Package
Work from home, Greece
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