Portugal Job Openings
Air Liquide
EDM Analyst
Tomar
FULL TIME
September 20, 2024
How will you CONTRIBUTE and GROW?
Performs transactional and administrative tasks related to employee personal and job data changes, Delivers physical record and document management services, Ensures employee and organization data integrity and compliance
Note: This position is open for 3 locations: Lisboa, Tomar and Guarda
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Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA)
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Provides regular status updates to employees and partners, maintaining contact until request is resolved
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Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners
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Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required
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Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system
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Properly escalate complex enquiries to the next level of support or relevant subject matter experts
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Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base
Are you a MATCH?
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Degree in HR/ Social Sciences/ Administration or similar
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Strong organizational and time-management skills
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Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people
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Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels
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Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve
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Ownership and capability of working independently, taking initiative, and following up on assigned projects
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Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility
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IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues
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Intermediate in English and Polish (written and spoken) Extra languages are valued (e.g. German)
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Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus)
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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