Mission

• Taking ownership of customer issues reported to resolve;
• Maintain optimal level of customer satisfaction, identify all customer issues and recommend appropriate resolution;
• Providing support level II support for all Office 365 products by: researching, diagnosing, troubleshooting, identifying solutions, carrying out configurations, performing upgrades, carrying out migrations;
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Resolve Office 365 support tickets and requests using Service Now ticketing system;
• Create/maintain technical documentation.

Profile

• Experience in a technical support troubleshooting role;
• Experience with administration of Office 365 tenants;
• Experience with configuring and maintainig 0ffice 365 products (one drive, skype for business, teams, ...);
• Experience with AD, DHCP, DNS;
• Strong analytical, organizational, and problem-solving skills, with good communication and interpersonal abilities;
• Fluent in English.

We offer

• A flexible and stimulating environment with challenging missions and projects;
• Attractive salary package;
• The chance to work together with a team of specialists and a network of partners;
• Several career opportunities in line with your expertise and interests.

Organization
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Country
Portugal

Location
Lisbon

Contract type
Open-ended contract