Job Title

Field Service Engineer

Job Description

Support technical needs of Philips, providing installation, maintenance, and FCO implementation of equipment in multi modalities, maximizing customer satisfaction.

Your role

• The Field Service Engineer is the ambassador of Philips Health Tech ensuring that all customers are satisfied while meeting or exceeding our business targets.
  
• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled, and with prepared action plans from the customer care center.
  
• Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
  
• Solutions are provided by using remote/onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status. Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
  
• Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.
  
• Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
  

As a Field Service engineer you will be working as a team member of Customer Service delivery team in Portugal and reporting to Area Service Delivery Manager
You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.

You are the right fit if you have:

• Degree in Biomedical or Electrotechnical engineering or technical degree/professional/technical school
  
• Preferably on hands experience at Medical Devices (CT Scanners / Monitoring / Magnetic Resonance or others)
  
• Customer first attitude, works collaboratively, autonomy, proactive and taking ownership.
  
• Ability to express sympathy, empathy and patience, clear and effective communication.
  
• Technical knowledge and engineering fundamentals (experience is a plus) Good computer, PC and internet skills.
  
• Language: Portuguese and fluent in English (Spanish is a plus)
  
• No obstacle for travel
  

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