Project details:

• Possible start on 20.11
• Fully Remote job from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
• Working schedule: Monday to Sunday (7:00 -21:00), 8h/day, 40h/ 5 days per week,2 rotational days off
• Training is provided at the beggining of work
• Recruitment & hiring process 100% online

Client:
Our client is a top streaming service with a large collection of movies, series, and original programming.
It’s known for family-friendly content and popular franchises, delivering entertainment for all ages on multiple devices.
Your responsabilities:

• Help French Speaking viewers by phone, chat, and email with various questions.
• Be the first point of contact for viewers and represent the brand positively.
• Support viewers with account issues and software functions.
• Offer technical help, like troubleshooting system and network settings.
• Provide quick and accurate responses to questions.
• Keep records of customer interactions and actions taken.

Our expectations:

• You speak French in proficiency
• Intermediate English level (at least B2)
• Excellent communication skills, both written & verbal
• You are self-motivated, and you like to work in the team
• An ability to work in shifts

Main duties:

• Possible start on 20.11
• Working schedule: Monday to Sunday (07:00 -21:00), 8h/day, 40h/ 5 days per week,2 rotational days off
• Full time employment, 6 months fixed-term renewable contract
• Remote from districts: Castelo Branco, Leiria, Santarem, Portalegre, Evoria, Setubal, Beja & Faro
• Private Health insurance with a dental plan (after 6 months of the contract)
• 100 % paid training is provided at the beginning of the work
• Online recruitment & hiring process

Competitive salary and remuneration system (incl. meal allowance):

• 895€ gross x 12months +2 extra salaries per year
• up to 100€ gross monthly performance bonus
• meal allowance: 7,23€ NET/working day (voucher)
• transport allowance: 20€ / month

Apply today and Change your career with Gentle Way!
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly!
*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.
Type d'emploi : Temps plein
Rémunération : 1 044,00€ à 1 164,00€ par mois
Question(s) de présélection:

• Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
• Your current location:
• When is the closest possible date to start for you?
• Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
• This offer is connected with our client Concentrix+Webhelp Portugal. Are you okay with continuing with your application? (If you ever worked with them before, please leave the notes here)
• Is French your native language?

Langue:

• français min C2 (Requis)
• anglais min B1 (Requis)

Date de début prévue : 20/11/2024