Inviting applications for the role of IT Support – Process Associate - Portuguese – Remote Portugal
We are looking for a colleague with a good level of Portuguese (C1), Spanish (C1) and English (B2) and a passion for finding a solution for customers’ tech problems.

Responsibilities

Arrange working schedules with colleagues flexibly, according to business needs. Shifts are rotating based on the following:
Monday to Sunday split in 5 shifts covering from 00:00 to 24:00

Requirements
Minimum qualifications
 Very good knowledge of Portuguese, Spanish and English Language.
 Basic understanding computer systems, mobile devices and other tech products
 Good MS Office Suite knowledge (MS Word, MS Excel, Outlook, etc.)
 Analytical thinking and self-starter.
 Good interaction skills
 Collaborative approach
Preferred qualifications
 Client management expertise.
 High motivation and ability to learn, eagerness to invest in personal growth;
 Flexibility to change shifts based on urgent process requirements

What can we offer?
 Attractive salary;
 Stable job offers - employment contract
 Work in a multicultural and diverse environment with employees from over 30 countries
 Genpact supports language courses, professional trainings and great career development opportunities
 Free access to our award-winning learning platform
 Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs"

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, Linked In, and You Tube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.