Vacancy

About the role
In this role, you’ll be the go-to support, helping customers with everything from fixing account issues to resolving problems with playing videos or uploading content. You’ll be a troubleshooting expert, identifying the root cause of each problem and guiding customers to the perfect solution. Whether it’s soft troubleshooting for account settings or helping with useful tips, you’ll stay on top of the latest policies, safety guidelines, and rules. As you work through customer inquiries, you’ll also document your actions and categorise any cases or bugs to keep things running smoothly. Ready to tackle all kinds of challenges and help customers succeed? Let’s make it happen!
Your tasks will include:

• Answering customer queries like a pro via phone, email, and chat.
• Troubleshooting and resolving customer issues.
• Documenting all customer inquiries.

So, if you’re ready to make a real difference in customer support, we want to hear from you! Apply to start your adventure now! ✨

Destination

Discover the Magic of Lisbon!
Imagine waking up to sunshine almost every day in the stunning city of Lisbon! From its charming streets and historic landmarks to its unbeatable food (hello, pastel de nata!), Lisbon has it all. You can work hard and play even harder—whether you’re soaking up the culture, hitting the beaches, or just chilling in a cosy café. With vibrant festivals, scenic views, and a laid-back vibe, it’s the perfect place to balance your career and lifestyle. So, why not make this your next big adventure? Lisbon is calling, where every day feels like a holiday.

It's surf o'clock

Explore the many local markets

Discover Lisbon's vibrant nightlife

Join Lisbon's expat community

Pay a visit to Parque Urbano do Jamor

Go on an adventurous hike

What do you get?

• Competitive monthly base salary of €1,396.66 € (or €16,760 annually).
• Yearly target bonus of 5% of your gross base salary!
• Monthly transportation allowance of €60.
• Relocation support of up to €2,000 (gross) paid with the first payroll cycle.
• Daily meal allowance of €7.63 per work day on a meal card.
• Administrative support with registration, banking and taxes.

• Private health insurance from day 1, covering your family too!
• 2 month training agreement + 1 year contract with a 30 day probationary period.
• Assistance in finding long-term accommodation.
• An unforgettable life experience that you will carry with you for the rest of your life.

What is required?

• Native fluency in Italian (written and spoken).
• Fluency in English (written and spoken).
• At least 12 months of customer support experience in a contact centre.
• Some knowledge of systems like C-SAT, NPS, and SLAs.

• Flexibility, as your working hours depend on the project: Mon-FR fixed schedule or rotative Mon-Sun between 7AM and 11PM.
• You must be 18 years or older.
• You have EU citizenship or the right to live and work in Portugal.

Interview Process