my POS is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland and the UK. It provides easy and convenient in-store, online and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries. With 20 locations across Europe, my POS boasts a team of nearly 750 employees.
As we continue shaping the future of payments, we are looking for an experienced Sales Support Specialist to join our growing team.
As the Sales Support specialist you will be responsible for

What you’ll do:

• Provide 1st level support to my POS merchants, partners, and sales consultants in the region. Ensure clients’ issues are addressed promptly and resolved;
• Help customers with various aspects of the business: from commercial questions, related to my POS payment terminals, my POS Online, Payment Tag and other products of our ecosystem, as well as customer due diligence (KYC) and support with the general usage of our payment solutions or the my POS account;
• Collaborate closely with other departments within the my POS Group, such as Sales, Sales Operations, Business Development, the international support department, Operations and Finance;
• Supporting customers to help them understand how to use the products and services offered by my POS;
• Informing and guiding customers during account opening and customer due diligence process (KYC / CDD);
• Identifying opportunities for upselling/cross-selling and conducting sales, based on prospects and customers’ needs;
• Helping customers understand the pricing structure of their product(s) of choice and providing more clarity on the fees, which they should expect to be paying;
• Monitoring the day-to-day business, including technical/commercial support and complaints;
• Establishing and maintaining contacts with existing and new customers to provide support and guidance and make sure their requests are handled timely and accurately;
• Processing information in Zendesk, CRM and internal operational systems and financial administration;
• Applying regulations, procedures, and work instructions to your daily routine.

What you bring:

• Flexible person who thinks outside the box and possesses a can-do attitude;
• Great communication skills and eager to assist customers with problem-solving;
• A team player, able to coordinate efforts and be very well synchronized with team mates;
• Absolute prerequisite: at least 2 years of experience in a call center, telephone support department or similar high-pace environment and preferably with a telecom provider or IT-related companies;
• Demonstrated knowledge of and affinity with mobile information technology or telecom and the willingness to expand this knowledge;
• Experience with administration and working with systems such as ticketing and CRM, invoicing, and Microsoft Office applications such as Outlook, Excel and Word;
• Passion for technology and the latest developments;
• Excellent English language, both verbally and in writing.

What we offer:

• The opportunity to work in a diverse and international team of professionals building together the future of Payment Solutions;
• Friendly hi-tech environment;
• Attractive and motivating salary;
• Promotions and a salary review based on performance;
• Food vouchers;
• Private Health Insurance;
• Exciting teambuilding events on a multi-national level.

Why you should join my POS:

• Vibrant international team operating in hi-tech environment
• Annual salary reviews, promotions and performance bonuses
• my POS Academy for upskilling and training
• Refer a-friend bonus as we know that working with friends is fun
• Individual training and development budget
• Teambuilding, social activities and networks on multi-national level

About us
Founded in 2014, the my POS platform gives micro businesses and SMEs everything they need to accept payments and manage various aspects of their business, including selling remotely, accelerating cash flow and enabling e-commerce. Business owners receive a free multicurrency merchant account and dedicated IBAN per currency, a business debit card, digitised business management capabilities, and a powerful platform to help them sell anywhere.
In 2024, my POS was acquired by Advent International, one of the largest and most experienced global private equity investors. With Advent’s help, my POS has ambitious plans to accelerate its growth and capture the opportunities of the market to become the leader in the SME payment industry.
For its continued innovation in payments, my POS has won many prestigious awards including Best Business Payments System at the Pay Tech Awards in 2024, the Point of Sale Innovation at Fin Tech Breakthrough in 2023 and 2024, and Best Use of Mobile by FStech in 2022. For more information, please visit www.mypos.com.
my POS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!
Apply by filling in the form below and send your CV in English!