• Partner with developers and other SMEs to define plans to fill content outages.
• Create highly useful technical documentation for application developers.
• Monitor relevant metrics and act based on data points.
• Meet deadlines while juggling multiple projects.
• Work in an agile way, ensuring content is valuable and useful.
• Test pre-release software to understand functionality, workflows, and potential issues.

• Skilled in writing and editing technical content in US English, including articles, help docs, and how-to videos.
• Experienced in defining best practices, tools, templates, and terminology to improve user experience.
• Familiar with Agile (Scrum, Kanban) and tools like Jira.
• Able to assess content impact using metrics.
• Knowledgeable in the Software Development Lifecycle (SDLC), including planning, coding, testing, and deployment.
• Familiar with key development concepts (web services, databases, cloud architecture…).
• Able to create documentation and training for the developer audience using a doc-as-code approach, or ability to learn doc-as-code quickly (we provide guidance in the onboarding process on how to use Markdown, Git Hub, and Visual Studio Code).

• Writing code to explore software functionality, helping to understand how the system works under the hood.
• Using programming knowledge to identify key user stories, API usage, and edge cases.
• Able to learn and earn Out Systems certification within 5 months of hire.

• We grow, change, and innovate, and give our teams the space to be proactive and creative.
• We care about growth and development. Vertical career progression is obvious, and we also encourage lateral moves, joining different teams, and mastering new skills.
• Global colleagues who are as smart, hardworking, and driven as you.
• Our DNA is disrupting the status quo. It is why our company exists.
• We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and often uncovers a better, more agile way.