CAPGEMINI ENGINEERING

YOUR ROLE

• Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
• Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
• Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
• Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
• Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.

YOUR PROFILE

• At least B2 level at English language.
• Availability to work in shifts.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Engage in exciting national and international projects.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Training and certifications programs.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

ABOUT CAPGEMINI