Job Title: Hospitality Contact Center Supervisor, Healthcare Sector
Location: Doha,Qatar
About Us: BPO+ is a leading manpower provider dedicated to delivering exceptional performance. We are seeking a dedicated and skilled Hospitality Contact Center Supervisor to join our team. This individual will play a pivotal role in ensuring the smooth operation of our contact center, handling a team of call agents, auditing calls, and preparing performance reports.
Qualifications and experience:

• Bachelor's degree in a related field or equivalent work experience
• Proven experience in contact center management, preferably in a healthcare or hospitality setting

Job Requirements:

• Strong proficiency in English, both written and verbal.
• Additional language proficiency is a plus.
• Excellent communication and interpersonal abilities.
• Strong leadership and team management skills
• Proficiency in call center software and CRM systems
• Proficiency in computer skills, with expertise in data analysis tools, MS Office products (including Power BI and VBA), and any relevant software used in the role
• Analytical and problem-solving skills
• Attention to detail and ability to multitask.
• Knowledge of healthcare industry regulations and customer service best practices.

Key Responsibilities:
As the Hospitality Contact Center Supervisor, you will be responsible for:

• Establish performance goals for the call center to ensure high-quality service
• Hire new employees and oversee their onboarding process
• Provide guidance, feedback, and support to team members
• Train new employees in necessary skills and knowledge
• Implement KPIs to monitor call center performance
• Ensure adherence to company policies and procedures
• Prepare and present regular performance reports
• Report progress to senior management and address issues
• Manage staff attendance and conduct performance evaluations
• Regularly audit calls for quality assurance
• Organize and lead regular staff meetings
• Provide product and service information to callers
• Recommend changes to improve service quality
• Ensure all equipment and technology are operational
• Compile work volume statistics and maintain customer records

Job Types: Full-time, Permanent
Pay: QAR5,000.00 - QAR6,000.00 per month
Experience:

• Contact Center Supervisor: 3 years (Required)

Language:

• English (Required)