Qatar Job Openings
ECCO Gulf Majorel Qatar
Call Center Team Leader
Doha
October 23, 2024
JOB DESCRIPTION
- The role holder is responsible to ensure effective customer services satisfaction to Client customers for all branch related walk-in enquires, follow up by leading a team of Customer Care Representatives.
- Manage daily customer operations via multiple channels (Calls, e-mails and walk in customer).
- Manage customer escalation and complaints on the spot.
- Ensure customer satisfaction by supporting the management of all enquires and complaints by Client customers directed at customer service branches.
- Overseas records of customer interactions or transactions including but not limited to customer queries, complaints, comments as well as actions taken to resolve issues faced by them.
- Works in cooperation with Quality Assurance and Continual Improvement department on maintaining the ISO 9002 certification.
- Carries out and ensures the compliance of all activities within the Customer Management Section are in-line with Client health and safety regulations.
- Educate customers about organization’s products or services.
- Conduct meeting with Managers to discuss about process improvements and issues.
- Train customer service staff to deliver high class customer service.
- Bachelor’s degree or equivalent in any discipline.
- More than 8 years of experience in customer Service and 3 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
- Excellent phone etiquette.
- Written and Spoken Both English and Arabic is a privilege,
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