Qatar Job Openings
ECCO Gulf Majorel Qatar
Call Center Team Leader
Doha
November 7, 2024
- Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.
- Address customer escalations and complaints promptly to ensure satisfaction.
- Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
- Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.
- Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
- Collaborate with other departments to resolve outstanding customer transactions.
- Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.
- Regularly check to ensure customer issues are resolved and satisfaction is maintained.
- rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.
- Communicate information about new products or services available to customers.
- Educate customers on necessary documentation requirements.
- Ensure adherence to all customer service policies and procedures.
- Refer unresolved customer issues to the appropriate departments for further investigation.
- Bachelor’s degree or equivalent in any discipline.
- More than 8 years of experience in customer Service and 3 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
- Excellent phone etiquette.
- Written and Spoken Both English and Arabic is a MUST
- Locally available in Qatar
New Job Alerts
Lanco Engineering & Contracting WLL
TESTING ENGINEER-ELECTRICAL
Doha
CONTRACT
November 19, 2024
View Job Description
Candidzone
Urgent Hiring for Electrical Engineer (Fire Alarm)
Doha
FULL TIME
November 19, 2024
View Job DescriptionRota international
Electrical Ride Technician (Audio-Visual and Lighting)
Doha
FULL TIME & CONTRACT
November 19, 2024
View Job DescriptionZahrat Alshamal Real Estates
Leasing Consultant
Doha
FULL TIME
November 19, 2024
View Job Description
Tadmur Holding WLL
Maintenance In-Charge (Swimming Pools & Landscaping)
Doha
FULL TIME
November 19, 2024
View Job Description
Excellence Training Center
Sales Advisor
Doha
FULL TIME & CONTRACT
November 19, 2024
View Job DescriptionLooking for similar job?
Mindstream
Safety Specialist- Locally available in Qatar
Doha
FULL TIME & CONTRACT
October 9, 2024
View Job DescriptionMindstream
We are hiring for Networking Engineer-Locally available in Qatar
Doha
FULL TIME
October 19, 2024
View Job DescriptionMindstream
Telecom Engineer- Locally available in Qatar
Doha
FULL TIME
October 19, 2024
View Job DescriptionMindstream
Control System DCS, PLC Engineer-Locally available in Qatar
Doha
FULL TIME
October 19, 2024
View Job DescriptionSee What’s New: ECCO Gulf Majorel Qatar Job Opportunities
ECCO Gulf Majorel Qatar
UAT Test Lead, Banking & Digital Transformation
Doha
November 12, 2024
View Job DescriptionNew Job Alerts
Lanco Engineering & Contracting WLL
TESTING ENGINEER-ELECTRICAL
Doha
CONTRACT
November 19, 2024
View Job Description
Candidzone
Urgent Hiring for Electrical Engineer (Fire Alarm)
Doha
FULL TIME
November 19, 2024
View Job DescriptionRota international
Electrical Ride Technician (Audio-Visual and Lighting)
Doha
FULL TIME & CONTRACT
November 19, 2024
View Job DescriptionZahrat Alshamal Real Estates
Leasing Consultant
Doha
FULL TIME
November 19, 2024
View Job Description
Tadmur Holding WLL
Maintenance In-Charge (Swimming Pools & Landscaping)
Doha
FULL TIME
November 19, 2024
View Job Description
Excellence Training Center
Sales Advisor
Doha
FULL TIME & CONTRACT
November 19, 2024
View Job Description