Qatar Job Openings
ECCO Gulf Majorel Qatar
Quality Monitoring Agent
Doha
October 23, 2024
JOB DESCRIPTION
- Monitors the accuracy and quality of information provided to the customers by the call center agents, against the predefined quality standards and targets, with a view to enhance customer satisfaction.
- Ensures effective implementation of the Call Center Quality Assurance policies and procedures internally in the section and across all cross-functional departments, as developed by the Head of Call Center Quality Assurance
- Conducts surveys and ensures accurate recording of customer details through phone calls by the call center agents.
- Ensures effective maintenance of the call centers’ quality assurance database.
- Carries out and ensures the compliance of all activities within the Call Center Quality Assurance Section are in-line with Client health and safety regulations.
- Handles quality observation activities for customer phone calls (Arabic and English), to ensure that call center agents answer all calls in compliance with Client quality standards.
- Bachelor’s degree or equivalent in any discipline.
- 5 years of experience in customer Service and 2 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
- Written and Spoken Both English and Arabic is a privilege,
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
4A Global Career
WAITER / WAITRESS / KITCHEN HELPER
Doha
FULL TIME
November 19, 2024
View Job DescriptionLogicom Group
Presales Engineer, Dell - Logicom Distribution - Doha, Qatar - 3-5 years experience
November 19, 2024
View Job DescriptionASMACS QATAR
FM AREA SUPERVISOR-SOFT SERVICE/CLEANING
Doha
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
BETON WLL
QUALITY CONTROL MANAGER - QC MANAGER IN READY MIX CONCRETE
Doha
FULL TIME
October 15, 2024
View Job DescriptionSee What’s New: ECCO Gulf Majorel Qatar Job Opportunities
ECCO Gulf Majorel Qatar
UAT Test Lead, Banking & Digital Transformation
Doha
November 12, 2024
View Job DescriptionNew Job Alerts
4A Global Career
WAITER / WAITRESS / KITCHEN HELPER
Doha
FULL TIME
November 19, 2024
View Job DescriptionLogicom Group
Presales Engineer, Dell - Logicom Distribution - Doha, Qatar - 3-5 years experience
November 19, 2024
View Job DescriptionASMACS QATAR
FM AREA SUPERVISOR-SOFT SERVICE/CLEANING
Doha
FULL TIME
November 19, 2024
View Job Description