Job Description: Fine Dining Restaurant Captain Waiter
Position Overview: We are looking for highly qualified Captain Waiters with Fine Dining experience to take charge of our front-of-house service and provide exceptional dining experiences for our guests. As the Captain Waiter, you will lead the waitstaff, ensure smooth service flow, and maintain high service standards while creating a welcoming and enjoyable atmosphere for our patrons.
Key Responsibilities:
Team Leadership:

• Supervise and guide the waitstaff, assigning duties, and ensuring they provide attentive and efficient service.
• Train new waitstaff members, providing them with product knowledge and service techniques.
• Foster a positive and motivated work environment, encouraging teamwork and collaboration.

Guest Relations:

• Greet guests warmly, assisting with seating arrangements, and accommodating special requests.
• Interact with guests throughout their dining experience, ensuring their needs are met and resolving any issues or concerns promptly.
• Maintain a professional and friendly demeanor, creating a positive impression of the restaurant.

Service Coordination:

• Oversee the dining room's organization and flow to ensure timely and smooth service.
• Coordinate with the kitchen to ensure timely preparation and delivery of food orders.
• Monitor table turnovers and manage reservations effectively during busy periods.

Quality Control:

• Ensure that all food and beverages are presented according to the restaurant's standards.
• Conduct regular checks of table settings, cleanliness, and ambiance to maintain high-quality dining experiences.
• Address any service issues and take corrective actions to enhance guest satisfaction.

Upselling and Sales:

• Promote menu items and daily specials, using suggestive selling techniques to increase revenue.
• Encourage the waitstaff to upsell and provide product knowledge to enhance the guest experience.

Cash Handling and Billing:

• Manage billing and cash handling processes accurately and efficiently.
• Handle guest payments, process credit card transactions, and provide accurate change.

Qualifications and Requirements:

• Proven experience as a Waiter or in a similar leadership role within a fine dining or upscale restaurant setting.
• In-depth knowledge of food and beverage service techniques, including wine service and proper table settings.
• Outstanding communication and interpersonal skills to interact effectively with guests and team members.
• Excellent organizational and time management abilities to handle multiple tasks during busy periods.
• Strong leadership qualities, with the ability to motivate and guide the waitstaff effectively.
• Availability to work flexible hours, including evenings, weekends, and holidays, based on the restaurant's operating hours.

Job Type: Full-time
Application Question(s):

• IMPORTANT: Please answer ALL the pre-screening questions below. Applications without or incomplete answers will not be considered for an interview. CV with a photo is REQUIRED when applying for this role.
• Have you been interviewed at Rise Group Head Office before? Yes or No? PREVIOUSLY INTERVIEWED APPLICANTS NEED NOT APPLY AGAIN.
• In which country are you currently located?
• If selected, how soon can you join our company after signing an offer letter? Give minimum number of days.
• Which country are you from? (Nationality)
• What is your age right now?
• Do you have a valid Qatar ID or only a work visa with NOC?
• Have you read and confirm the job description and salary details for this role?
• Did you work as a Waiter in a fine dining set up before? Yes or No? If Yes, in which country and what is the name of the restaurant / hotel?