Job Purpose Summary:
The incumbent will supervise the provision of asset management accounting/custodian services. The incumbent is charged with maintenance of adequate records pertaining to Asset Management activities such as portfolio and fund management.
Essential Duties & Responsibilities by Dimensions:
A. Shareholder & Financial:

• Develop business budgets, control operating costs and contribute to QNB sales income by providing custodianship

services.

• Ensure the information disclosed to the stakeholders is complete, accurate and timely.
• Implements KPI's and best practices for Manager Asset Management Operations role.
• Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.
Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

• Ensure the efficient operations of asset management accounting and custodianship services.
• Handle/resolve queries/problems of fund managers, brokers, security markets and bank's internal departments to

the highest quality, speed and efficiency.

• To assist customers in all their queries on Bank's product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

• Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

• Documentation
• Ensure asset management documents (e.g. licenses, prospectus, articles of association, reports, records, etc.) are

correctly processed, are up to date and updated on the system accordingly.

• Transfer Agency
• Ensure capital stock activity (subscriptions and redemptions) are timely and accurately booked/settled on the

respective accounts, certificate issuance and accuracy of the investor registry is properly maintained as per the
delegated authority and QNB's designated asset management role.

• Fund Administration / Accounting
• Review periodically the accounts activity, system setups, reconciliations to ensure their accuracy, following up with

staff whenever needed

• Ensure NAV is accurately and timely calculated
• Management
• On-board new staff in the bank and team (if applicable)
• Ensure that the staff members follow asset management work flows and procedures in order to ensure high level

of productivity, greater efficiency and smoother operations.

• Audit / Reporting / Reconciliation
• Ensure account reports / financial statements, audit reports are printed and dispatched on-time to the relevant

internal and external stakeholders.

• Query Management
• Ensure inbound queries are answered within 24h from receipt
• Ensure no urgent emails are left unaddressed at the end of each day
• Escalate emails as needed with your supervisor.
• Communication
• Escalate all urgent matters requiring attention to supervisor
• Assist/Train more junior staff in the completion of their tasks
• Promote an healthy and open team spirit

D. Learning & Knowledge:

• Maintain knowledge of developments in the asset management arena.
• Identify any areas for professional development of self and all direct reports, and act to enhance professional development of self and others.

Education & Experience Requirements:

• 
  Bachelor's degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
• At least 6 years of relevant experience, preferably within a highly rated international bank.

Required Special Skills:

• 
  Excellent oral and written communication skills (including report writing) in English and Arabic.
• Good interpersonal and presentation skills.
• Understanding of the relevant laws, regulations, and practices.
• Ability to make decisions and follow through with initiatives.
• Personal integrity and self-management.
• Planning, organising, and analytical ability.
• Results oriented.
• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.