Position Title : Movement Operations Officer (Field Support)
Duty Station : Doha, Qatar
Classification : Professional Staff, Grade P2
Type of Appointment : Fixed term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 30 September 2024
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading
UN agency in the field of migration, works closely with governmental, intergovernmental and
non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the
benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and
inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female
candidates as well as applications from the non-represented member countries of IOM. For all
IOM vacancies, applications from qualified and eligible first-tier candidates are considered
before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member states:
Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;
Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic
Republic (the); Madagascar; Marshall Islands; Micronesia (Federated
States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;
Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;
Tonga; Tuvalu; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Context:
Since the inception of IOM in 1951, Movement Operations have been and continue to be a
fundamental pillar of the Organization’s work. The organized movement of persons in need of
international migration assistance is a primary mandate of the Organization and a cornerstone
of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated
under the Resettlement and Movement Management (RMM) Division in the Department of
Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects
of travel for migrants and refugees under IOM’s auspices, in accordance with the various
framework agreements with resettlement and receiving Governments and partners across the
spectrum of the Organization's programmes.
Under the general supervision of the Senior Site Lead (United States Refugee Admission
Program (USRAP)), the direct supervision of Movement Operations Manager (Field Support),
the Movement Operations Officer (Field Support), is responsible for the following duties and

responsibilities.
Core Functions / Responsibilities:
1. Oversee up to four teams of staff members undertaking field activities in an assigned area or
areas, such as at an airport, transit center, third-party facility, camp-based operation or
sub-office, or in relation to transportation, including supporting staff development processes
such as hiring, providing training, assigning duties and giving feedback to staff members on their
performance on a regular basis to ensure high quality work and the accurate completion of field
support activities.
2. Oversee the efficient and effective management of airport services for arriving and departing
individuals, including in relation to documentation, luggage, escorts and special services.
Ensure staff at airports deliver the highest quality service possible and interact in the appropriate
way with airport and government officials and handle urgent issues as they occur. Monitor the
work schedule, ensuring there is adequate coverage for daily flights, and validate all hours
worked for HR. Process relevant financial paperwork for airport services in coordination with the
IOM finance department.
3. Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the
weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure
and clean environment; address issues as they arise. Continually seek ways in which IOM can
improve services, including in relation to food, water, non-food items, shelter, sanitation,
briefings, signage and youth services; for third party facilities, regularly conduct checks to
ensure accommodation is up to IOM standards. Manage assets and inventories, ensuring
stocks are continually acceptable, supervise quality control of vendors, and manage the fleet of
transit center vehicles and related driving schedules, staff and paperwork, if relevant. In
coordination with the finance and procurement units, handle all paperwork related to facilities,
including payment and procurement requests.
4. Oversee staff undertaking the coordination of timely and adequate services for meals, snacks
and water for individual staying at Transit Centers, third-party facilities or during transit in
airports and other locations. Work closely with meal providers to ensure meals are culturally
appropriate, hygienic and cost efficient; as needed, identify new vendors to provide services and
negotiate agreements with them.
5. Ensure selection mission support, exit permit support and interpretation services are
coordinated for individuals at the airport, in transit centers, camps, consolidation points and
third-party facilities or during transport by air, ground or water, according to the highest ethical
standards and guidelines established by IOM. Handle financial paperwork related to selection
mission, exit permit or interpretation services as needed.
6. Supervise the coordination of transportation from consolidation points, transit centers and
third-party facilities, including liaising with service providers and supervising staff as all related
activities are undertaken. Regularly review service providers to ensure they meet IOM
standards. Ensure persons with special needs are provided with appropriate services and
continually seek ways in which services can be expanded and improved to meet their needs.
7. Liaise with Units in IOM QATAR and with external partners such as airport and government
authorities, relevant embassies, and the United Nations High Commissioner for Refugees
(UNHCR) in a positive and productive manner. As needed, represent IOM at partner meetings
and conferences.
8. Supervise quality assurance procedures of Field Support services, ensuring quality
assurance checks are being regularly undertaken by staff members overseeing day-to-day
activities. Report any anomalies or issues with Field Support relevant data to Movement
Operations Manager.

9. Supervise the handling of at-risk and sensitive cases in accordance with IOM’s policies,
procedure and guidance in the Movement Management Manual (MMM), including assistance for
unaccompanied refugee minors (URMs) while ensuring that IOM is adequately training staff
members on working with at-risk and sensitive cases and is mainstreaming prevention of sexual
exploitation and abuse (PSEA) through the awareness and training sessions for staff and
service-providers.
10. Ensure incident reports are prepared, submitted and responded to in an efficient manner
and communicate promptly to management and staff about all incidents that occur while
suggesting methods of improving service and reducing incidents related to arriving and
departing flights, transit and facilities to Movement Operations Manager when needed.
11. Prepare statistics and report regularly to the Movement Operations Manager on relevant
activities, problems and solutions related to Field Support while working to streamline how
reports are prepared and presented in order to improve services.
12. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs, as
well as the ability to remain professional, impartial and unbiased during all interactions with
migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of
sexual exploitation and abuse (PSEA). Develop and revise Standard Operation Procedures
(SOPs) as needed. Ensure staff members conduct themselves according to the code of conduct
and with a high level of integrity at all times.
13. Alert Movement Operations Manager or management of any non-compliance to SOPs or
codes of conduct by IOM staff members or partners.
14. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Education

• Master’s degree in Business Administration, International Relations, Civil Aviation,Tourism or a

related field from an academic institution with two years of relevant professional experience; or,

• University degree in the above fields with four years of relevant professional experience.

Experience

• Prior Movement Operations experience, especially in IOM, is highly preferred;
• Knowledge of USRAP, Resettlement and Movement Management and IOM's Movement

Operations program implementation and administrative, financial and business rules and
practices is desirable; and,

• Experience supervising a team and/or providing guidance to a team regarding movement

operational procedures. Skills

• Prior Movement Operations experience, especially in IOM, is highly preferred;
• Knowledge of USRAP, Resettlement and Movement Management and IOM's Movement

Operations program implementation and administrative, financial and business rules and
practices is desirable; and,

• Experience supervising a team and/or providing guidance to a team regarding movement

operational procedures. Languages
IOM’s official languages are English, French, and Spanish. All staff members are required to be

fluent in one of the three languages.
For this position, fluency in English is required (oral and written). Working knowledge of another
official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process,
which may include written and/or oral assessments.
Notes
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(https://whed.net/home.php).
Required Competencies:
Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural

differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly

treated. Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely

manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and

innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes

responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains

complex matters in an informative, inspiring and motivational way. Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the Organization’s vision. Assists others to realize and develop their
leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best

and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p
df
Competencies will be assessed during a competency-based interview.

Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
This selection process may be used to staff similar positions in various duty stations.
Recommended candidates endorsed by the Appointments and Postings Board will remain
eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in
the Professional Category of staff members. For this staff category, candidates who are
nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and background verification and security
clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be
required for individuals hired on or after 15 November 2021. This will be verified as part of the
medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No
late applications will be accepted.
How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 30 September 2024 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment
system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period:
From 17.09.2024 to 30.09.2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fee). IOM does not request any information related to bank
accounts.
Requisition: VN 2024 562 Movement Operations Officer (Field Support) (P2) Doha, Qatar (59152743)
Released
Posting: Posting NC59152744 (59152744) Released