• Processing financial documents received from suppliers or employees of the customer following the standard operating procedures.

• Checking suppliers’ details in the predefined system;

• Entering data accurately in the system;

• Sending cases requiring resolution to the contact person agreed with the client in order to get them processed.

• Debit balances for suppliers, if required;

• Month end activities;

• Proactive control for the prevention of possible errors;

• Ad-hoc reports;

• Resolving as soon as possible the requests received from partners or customers via email.

• Maintain the relationship with the customer, understanding customer needs and find solutions consistent with the objectives set;

• Solving customer requests within the time agreed;

• Ensure that response time is within the limits set by the client and that deadlines are met;

• Understand the client’s organization and addresses the people directly involved in the process;

• Interact via email or phone with customer representatives;

• Answering supplier/ Invoice Resolution/ Understand and Resolve Queries raised by vendor

• Provide information on status of Invoices, relevant contact information (fax, telephone);

• Routing out of scope issues to internal teams for further resolution;

• Contact Suppliers (email/phone/fax) resolution related;

• Work on aged invoices/ pending issues;

• To ensure that the processes activities and transactions are finalized in an accurate and timely manner, and in accordance with pre-defined and coordinated controls (SOX & Audit);

• Reading and learning the operating procedures, contributing to the development/improvement of the process procedures, raising of all unsolved/unclear issues to the team leader;

• Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team.

• Effectively graduating the training plan dedicated to the position and the tasks;

• Training other team members regarding the daily tasks whenever vital and requested by the manager;

• Updating the working procedures periodically;

• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;

• See opportunities for continuous process improvement and innovative solutions and communicate to direct manager;

• Accounting knowledge – intermediate level;

• Similar experience in the field;

• SAP knowledge (represents an advantage);

• Highschool graduate

• University student/ graduate (Economic studies, represents an advantage)

• Required language level for daily tasks: B2 English and min. B2 Spanish

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional trainings and great career development opportunities

• Free access to our award-winning learning platform

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts