Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Do

• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Stakeholder Interaction



Display


Lists the competencies required to perform this role effectively:

• Functional Competencies/ Skill
  • Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk – Expert
  • Systems Thinking – Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent
  • Technical knowledge – knowledge of the various devices/ network etc which the administrator have to service - Expert
  
  

• Behavioral Competencies
  • Problem solving
  • Execution excellence
  • Passion for results
  • Collaborative working
  
  

Deliver



TIS Service Desk

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.