Striving for excellence in customer service by simplifying complex interactions and ensuring a seamless experience across all touchpoints.
Empowering others to achieve higher performance standards.
As part of the Business Services team, you will have the chance to impact people's careers
Location: Bucharest, Romania
Job Description :

• Coordinate with HR, Operations and internal stakeholders to plan and schedule training/educational sessions
• Deliver learning programs to enhance employee effectiveness and ensure discussion-based learning
• Recommend and coordinate updates to existing training material for continuous improvement of course content and program delivery techniques
• Assist instructional designers in creating new training programs with support from subject-matter experts
• Design and utilize learning activities and tools for training participants to ensure the transfer of learning
• Plan and execute training-related projects, such as training process improvements, cost analysis, and measurements of training effectiveness
• Plan and deliver behavioral training for a range of employees – front-line leaders and mid-managers
• Manage learning programs and IDPs for various employee cohorts
• Designing e-learning modules and managing LMS

Ideal candidate:

• Good written and oral communication skills
• German B2-C1/English C1
• Understanding of Customer Journey, NPS, and CSAT for RCA
• Good analytical skills and interpersonal skills
• Ability to engage, inspire and develop people
• Understand employee opinions and anticipate their needs and concerns
• Proficient in MS Office, content management tools, LMS
• Keen to take initiatives