Romania Job Openings
TI - TELUS Digital
Customer Care Advisor with Italian & English(Remote)
Bucharest
FULL TIME
September 30, 2024
What we expect from the ideal candidate:
-
Advanced (C1) level of Italian, Medium (B2) level of English
-
Availability for a full-time schedule: Monday-Sunday, 09:00-21:00, in shifts
-
Availability to work from home, anywhere in Romania
Technical knowledge and expertise:
-
Professional and/or personal technical troubleshooting experience
-
Familiarity with i OS and/or mac OS, or comparable technology, is preferred
-
Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
-
Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
-
Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
-
Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
-
Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
-
Obsesses over the customer experience and constantly strives to exceed their expectations
-
Able to communicate clearly and effectively, both written and verbal (in required language)
-
Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
-
Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
-
Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
-
Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
-
Stays curious and inquisitive in the pursuit of professional excellence
-
Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Resilience:
-
Able to self manage and work independently in a fast-paced and highly-demanding environment
-
Embraces repetition of core job duties, yet eager to take on more responsibility when needed
-
Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
-
Self-awareness to identify, address and manage navigating through challenges associated with the role
-
Remains focused and poised despite criticism and setbacks
-
Eager to receive feedback, embraces coaching and demonstrates changes as a result
-
Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
In this role, you would offer support to Italian speaking clients and:
-
Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal -
Answer customer inquiries and resolve customer issues in an efficient and timely manner
-
Isolate and resolve complex technical issues through appropriate troubleshooting methodology
-
Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
-
Multi-task, prioritize, organize and balance workload
-
Approach problems flexibly, adapt and modify approach without compromising outcome
We offer:
-
Working from home, from any location in Romania
-
Stable job, in a multicultural fast-growing environment
-
Above-average fixed salary, performance and tenure-based bonuses, depending on the position
-
Monthly meal tickets
-
Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
-
Private medical subscription coverage
-
Extra health benefits: special discounts for dental care and optical services with our partners
-
Gym subscription reimbursement, after the trial period
-
Free subscription to the Bookster virtual library
-
Dedicated psychologist available for free sessions (online or face to face)
-
Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
-
Paid training and international career opportunities
-
Multilingual exposure - improve your spoken and written language skills
-
Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
New Job Alerts
Computer Generated Solutions Romania
Technical Team leader with German- Bucharest
Bucharest
FULL TIME
November 19, 2024
View Job Description
Envipco
Finance Business Process Analyst Dynamics 365 F&O
Cluj-Napoca
FULL TIME
November 19, 2024
View Job Description
MHP - A Porsche Company
Asset Management with German - Consultant (f/m/d)
Cluj-Napoca
November 19, 2024
View Job Description
Genpact
Collections Consultant –Process Associate – Spanish – Remote – Romania
Iaşi
FULL TIME
November 19, 2024
View Job Description
Cegedim Group
Specialist backoffice Targoviste
Târgovişte
FULL TIME
November 19, 2024
View Job Description
Envipco
Business Process Analyst - Dynamics 365 Supply Chain
Cluj-Napoca
FULL TIME
November 19, 2024
View Job Description
Arvato Systems IT SRL
Cloud Network & Security Engineer
Braşov
November 19, 2024
View Job DescriptionLooking for similar job?
Motorola Solutions
Customer Support Engineer
Bucharest
FULL TIME
August 30, 2024
View Job Description
ITCommence Inc
Customer Experience Specialist -Italian speaking
Bucharest
FULL TIME
August 28, 2024
View Job Description
Wipro Limited
Customer Care Representative with Dutch
Bucharest
August 30, 2024
View Job Description
Concentrix
Customer Service Representative with French
Bucharest
August 30, 2024
View Job DescriptionV1 Products Concern
Consultant Serviciu Clienti (Customer Service Consultant)
Bucharest
FULL TIME
August 31, 2024
View Job DescriptionBrainwave Optigrators LLC
Customer Service Specialist
Bucharest
FULL TIME
August 30, 2024
View Job DescriptionSee What’s New: TI - TELUS Digital Job Opportunities
TI - TELUS Digital
Personalized Internet Ads Assessor – Romanian speakers in Romania
FULL TIME
October 1, 2024
View Job DescriptionNew Job Alerts
Computer Generated Solutions Romania
Technical Team leader with German- Bucharest
Bucharest
FULL TIME
November 19, 2024
View Job Description
Envipco
Finance Business Process Analyst Dynamics 365 F&O
Cluj-Napoca
FULL TIME
November 19, 2024
View Job Description
MHP - A Porsche Company
Asset Management with German - Consultant (f/m/d)
Cluj-Napoca
November 19, 2024
View Job Description
Genpact
Collections Consultant –Process Associate – Spanish – Remote – Romania
Iaşi
FULL TIME
November 19, 2024
View Job Description
Cegedim Group
Specialist backoffice Targoviste
Târgovişte
FULL TIME
November 19, 2024
View Job Description
Envipco
Business Process Analyst - Dynamics 365 Supply Chain
Cluj-Napoca
FULL TIME
November 19, 2024
View Job Description
Arvato Systems IT SRL
Cloud Network & Security Engineer
Braşov
November 19, 2024
View Job Description