Romania Job Openings
TI - TELUS Digital
Customer Care Advisor with Italian & English(Remote)
Bucharest
FULL TIME
September 30, 2024
What we expect from the ideal candidate:
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Advanced (C1) level of Italian, Medium (B2) level of English
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Availability for a full-time schedule: Monday-Sunday, 09:00-21:00, in shifts
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Availability to work from home, anywhere in Romania
Technical knowledge and expertise:
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Professional and/or personal technical troubleshooting experience
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Familiarity with i OS and/or mac OS, or comparable technology, is preferred
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Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
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Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
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Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
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Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
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Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
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Obsesses over the customer experience and constantly strives to exceed their expectations
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Able to communicate clearly and effectively, both written and verbal (in required language)
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Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
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Approaches problems flexibly and is able to adapt and modify approach without compromising outcome
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Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
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Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
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Stays curious and inquisitive in the pursuit of professional excellence
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Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
Resilience:
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Able to self manage and work independently in a fast-paced and highly-demanding environment
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Embraces repetition of core job duties, yet eager to take on more responsibility when needed
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Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
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Self-awareness to identify, address and manage navigating through challenges associated with the role
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Remains focused and poised despite criticism and setbacks
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Eager to receive feedback, embraces coaching and demonstrates changes as a result
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Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
In this role, you would offer support to Italian speaking clients and:
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Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal -
Answer customer inquiries and resolve customer issues in an efficient and timely manner
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Isolate and resolve complex technical issues through appropriate troubleshooting methodology
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Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
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Multi-task, prioritize, organize and balance workload
-
Approach problems flexibly, adapt and modify approach without compromising outcome
We offer:
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Working from home, from any location in Romania
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Stable job, in a multicultural fast-growing environment
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Above-average fixed salary, performance and tenure-based bonuses, depending on the position
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Monthly meal tickets
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Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
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Private medical subscription coverage
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Extra health benefits: special discounts for dental care and optical services with our partners
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Gym subscription reimbursement, after the trial period
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Free subscription to the Bookster virtual library
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Dedicated psychologist available for free sessions (online or face to face)
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Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
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Paid training and international career opportunities
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Multilingual exposure - improve your spoken and written language skills
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Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
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